Multi-Track Credit Hire File Handler

Davies; Bolton; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading legal services provider in Bolton is seeking a Multi-Track Credit Hire File Handler to manage complex claims and reduce expenses for clients. The role demands a strong background in litigation and credit hire, with excellent communication, negotiation, and IT skills essential. You'll work in a team-centered environment and enjoy comprehensive benefits including holiday allowances, private medical insurance, and other perks.

Benefits

25 Days Holiday

Private Medical Insurance (Bupa)

Gym Flex

Death in Service

Pension Contribution (5% Employee / 3% Employer)

Qualifications

• Experience of litigation and handling Credit Hire files with a manageable case load.
• Ability to use own initiative, plan and prioritize workloads.
• Excellent listening and verbal communication skills.

Responsibilities

• Review and analyze files throughout the life of the case.
• Develop and maintain client relationships.
• Drafting defences and dealing with court processes.

Skills

Litigation experience

Credit Hire handling

Excellent communication skills

Negotiation skills

IT skills (Word, Outlook)

Education

5 GCSEs or equivalent

Degree / LPC preferred

Tools

Case Management System

Job description

Multi-Track Credit Hire File Handler

Application Deadline: 9 October 2025

Department: Legal

Employment Type: Permanent - Full Time

Location: Bolton

Description

The Tactical Credit Hire unit deals with Delegated (DA) and non-delegated authority (NDA) multi-track cases up to £100K in value. The caseload will consist of pre-litigation and litigated claims. You will be asked to carry out complex and technical investigations on these claims that are submitted from a specific opponent. This is a fantastic opportunity to join an incredible team and help define our strategies against specific opponents with a view to successfully reducing the spend for our Insurer client’s.

Working Hours

Monday to Friday 9am-5pm with 1 hour for lunch.

Benefits

• 25 Days Holiday (increases with service; buy/sell 3 days)
• Private Medical Insurance (Bupa; family cover option)
• Simply Health Care Cash Plan
• Death in Service
• Critical Illness Cover
• Income Protection
• Pension Contribution (5% Employee / 3% Employer)
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Car Parking Scheme
• Gym Flex

Key Responsibilities

The role will involve dealing with a caseload of DA credit hire files under supervision initially. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims from pre-litigation through to conclusion via a court hearing is necessary. The main aspects of the role will involve:

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulating an initial strategy for approval by Technical Supervisor
• Legal research
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured and insurers where necessary
• Ensuring ‘actions’ are carried out as per the task list within the Case Management System
• Accurately recording time
• Accurately completing the dispute resolution process
• Processing bills
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environment

The role will also involve an understanding of the court process, to include:

• Drafting defences
• Completing allocation questionnaires
• Dealing with disclosure and exchange of evidence
• Completing listing questionnaires
• Completing pre-trial checklists
• Instructing Counsel
• Drafting CPR Part 18 questions
• Drafting CPR Part 35 questions
• Drafting Counter schedules

Skills, Knowledge and Expertise

Essential:

• Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases.
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values

Desirable:

• Experience of handling PI claims

Values

Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Additional Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets