Multi-Store Manager - Gloucester Quays

Claire's; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Claire's is seeking a retail manager responsible for delivering exceptional customer experiences and achieving sales goals. The successful candidate will motivate and train their team while analyzing store performance and managing business operations. A role suited for individuals who excel in leadership and team development within a retail environment.

Qualifications

• Experience in retail management with a focus on customer service.
• Proven ability to drive sales and develop teams.
• Strong analytical skills to help maximize store performance.

Responsibilities

• Ensure consistent customer experiences and drive store sales.
• Demonstrate leadership by motivating and developing staff.
• Manage business performance through key reporting and employee schedules.

Skills

Customer Service

Sales Performance Analysis

Leadership

Team Development

Time Management

Job description

Main Responsibilities

Serve the Customer:

• Ensure consistent and world class Customer experiences through proper implementation of our GUEST program in all stores and with all team members.
• Know our Customer – know what’s important to them, what they are ‘into’ now, and how can we best meet their desire to stay trendy and hip. Keep apprised of fashion trends.

Drive Sales:

• Achieve store sales plans and use performance targets (e.g. Conversion, Transactions, Average Dollar Sale (ADS), Units per Transaction (UPTs), Sales per Labor Hour (SPLH), % Penetration (% Accessories, % Jewellery, % EP) to maximize business results.
• Analyse reports to identify ways to maximize individual store performance; develop action plans to achieve targets.

Demonstrate Leadership:

• Be a role model, supporting all Company direction and initiatives. Set clear and consistent expectations to ensure a standardized thought process and approach.
• Motivate others to succeed – cultivate a ‘winning’ culture. Leverage fun and competitive contests to encourage the winning spirit.
• Empower store teams to win through training and coaching and development.
• Organize, set priorities, meet deadlines, follow-up, motivate and hold the store teams accountable for performance.

Develop People:

• Effectively build and coach a winning team, using encouragement, feedback and recognition.
• Hire, train, develop and retain qualified store teams; utilize all communications and interactions as coachable moments and for on-the job training.
• Maximize performance through effective utilization of the Company’s performance management processes.
• Communicate goals and expectations to store teams. Provide relevant feedback in a manner that fosters mutual trust and personal development.

Manage the Business:

• Using key business reports, evaluate weekly store performance to ensure goals are successfully achieved, make adjustments and maximize opportunities.
• Manage employee schedules, to include setting hours and timesheets
• Ensure proper training and stores’ utilization of all Loss Prevention tools and compliance to all programs to minimize loss and achieve shrink targets.

Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.