Multi skilled Technician

Trident Group; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent housing and support organization in Birmingham is seeking a skilled Technician to enhance repairs and maintenance services for both void and occupied properties. The ideal candidate will ensure efficient and effective completion of all maintenance jobs while maintaining a professional image. Responsibilities include planning workloads, attending repair appointments, and providing out-of-hours emergency services. This role requires a commitment to customer service and the ability to work autonomously, alongside essential skills in property management legislation.

Benefits

34 days annual leave, plus up to 5 additional days

A day off for your birthday

4 days off when you move home

Life assurance (3 x salary)

Employee Assistance Programme & Wellbeing Programme

Flexible Working options

Learning & Development opportunities

Qualifications

• Skilled in two areas related to repairs and maintenance services.
• Clear commitment to providing customer-centred services and continuously improving.
• Understanding of legislation in maintenance and property management.

Responsibilities

• Plan and prioritise workloads effectively.
• Attend pre-arranged responsive repair appointments.
• Carry out emergency works out-of-hours.
• Maintain company vehicles and allocated plant.
• Communicate effectively with teams and customers.
• Maintain a professional and courteous manner.

Skills

Ability to work unsupervised and act on own initiative

Customer-centred service commitment

Understanding of maintenance legislation

Effective diary management

Interpersonal skills

Computer literacy

Financial and commercial awareness

Self-development

Job description

We are looking for a skilled Technician with expertise in two areas to join our team and provide enhanced repairs and maintenance services to both voids and day-to-day repairs. The successful candidate will be responsible for ensuring that all repairs and maintenance jobs, whether to occupied or void properties, are carried out within their specific trade or area of competence.

What you'll be doing

• Plan and prioritise workloads effectively, considering priorities and customer needs, completion dates, timescales, and the order of works.
• Attend pre-arranged responsive repair appointments, either completing the work or arranging follow on appointments with customers to make necessary access arrangements.
• Carry out emergency works out-of-hours, ensuring they are carried out efficiently and effectively.
• Maintain company vehicles and allocated plant, tools, and equipment, carrying out regular checks and reporting any maintenance or repair issues.
• Communicate effectively with supervisory, administration, and management teams, including the adequate passing on of information, concerns, and problems regarding any works undertaken.
• Maintain a professional and courteous manner when dealing with customers and always present a presentable and professional image.
• Maintain good relations with internal and external customers and attend team meetings.

Our Purpose and Values

Promote and monitor the requirements of equality and diversity and maintain all aspects of confidentiality. Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People focused
• Caring in all we do

Benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days.
• A day off for your birthday.
• 4 days off when you move home.
• Life assurance (3 x salary).
• Employee Assistance Programme & Wellbeing Programme.
• Flexible Working options.
• Learning & Development opportunities.
• Trident Housing provides landlord services for the Group in respect of housing management and maintenance.
• Trident Reach is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

Disability Confidence

• Ensure our recruitment process is inclusive and accessible.
• Communicate and promote vacancies.
• Offer an interview to disabled people.
• Anticipate and provide reasonable adjustments as required.
• Support any existing employee who acquires a disability or long term health condition, enabling them to stay in work.
• At least one activity that will make a difference for disabled people.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS).

Qualifications and Skills

• Ability to work unsupervised and act on own initiative.
• Clear commitment to providing customer-centred services and continuously improving.
• Understanding of legislation in maintenance and property management.
• Effective diary management and ability to work to deadlines.
• Strong interpersonal skills to enable effective liaison with internal and external clients.
• Ability to prioritise and act on own initiative.
• Computer literacy.
• Financial and commercial awareness.
• People and self-development.
• Skilled in two areas related to repairs and maintenance services.

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.