Multi-Skilled Plumber

The Guinness Partnership; Essex; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading social housing organization is seeking a qualified Plumber in Essex to deliver high-quality customer service and ensure repairs are completed efficiently. The ideal candidate will possess NVQ Level 2 or 3 qualifications, demonstrate competence in their primary trade, and have a passion for customer satisfaction. This role requires travel within Essex and the ability to work independently.

Qualifications

• Must be a qualified Plumber with experience in other trades.
• Ability to travel to all locations in Essex in a timely manner.
• Demonstrable competence in primary trade.

Responsibilities

• Provide high-quality service in compliance with relevant procedures.
• Complete repairs at the first visit where possible.
• Record data and information accurately.

Skills

Customer service skills

Decision making

Organisational skills

Problem solving

Ability to follow procedures

Education

NVQ Level 2 or 3 (City & Guilds)

Job description

About the role

You must be a qualified Plumber and show a level of competence in other trades. You must live within 30 miles of Essex to be able to travel to all of the locations in a timely manner.

What we are looking for

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be a fully qualified and experienced Plumber, but you will also have great customer service skills and a willingness to go the extra mile to provide a high-quality service in compliance with relevant procedures and legislation.

Essential Skills/Experience

• Demonstrable competence within required primary trade.


• Various multi-trade skills and experience, sufficient to enable the completion of repairs at the first visit (first time fix).


• Experience of working in a customer-focused environment within agreed performance targets.


• Proven ability to work methodically, follow agreed procedures, and accurately record data and information.


• Ability to work with minimal supervision and demonstrate organisational and time management skills.


• Ability to make decisions and solve problems, seeking any advice required.


• Ability to carry out physical tasks and lift weights in accordance with Health and Safety guidelines.


• Ability to operate safely, having considered any environmental circumstances and possible risks.


• Demonstrate the Guinness Behaviours.

Desirable Skills/Experience

• Experience of working within the social housing sector.

Essential Qualifications

• NVQ Level 2 or 3 (City & Guilds) Trade Qualification or equivalent recognised competency in the required trade.

If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria.