Multi-Skilled Front Desk/Nights

Accor Hotels; Southampton; On-site; GBP 18,000 - 24,000; Part time

Job summary

A leading hotel chain seeks a friendly and professional Front Desk/Welcomer/night auditor in Southampton. This role requires excellent customer service skills to ensure a welcoming atmosphere and assist guests with their inquiries. Join a team that values your growth and offers opportunities across a global network of hotels.

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates globally

Continuous learning and development

Qualifications

• Excellent communication and interpersonal skills.
• Proven ability to provide exceptional customer service.
• Flexibility to work various shifts including weekends.

Responsibilities

• Greet and welcome guests warmly upon arrival.
• Handle check-in and check-out procedures accurately.
• Respond to guest inquiries and requests promptly.

Skills

Communication

Customer Service

Multi-tasking

Organizational Skills

Flexibility

Education

High school diploma or equivalent

Hospitality-related education

Tools

Hotel management software

Job description

Company Description

Our mission at Ibis Budget Southhamptonis to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

We are seeking a friendly and professional Front Desk/Welcomer/night auditor(Part Time/Zero Hour Contract)to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.

• Greet and welcome guests warmly upon arrival, providing a positive first impression
• Handle check-in and check-out procedures efficiently and accurately
• Respond to guest inquiries and requests promptly and professionally
• Manage room reservations, assignments, and status updates
• Assist guests with information about local attractions, dining options, and transportation
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
• Handle phone calls, emails, and other communications in a timely manner
• Process payments and maintain accurate financial records
• Ensure the lobby and reception area are clean, organized, and presentable at all times
• Collaborate with other departments to resolve guest issues and enhance overall experience
• Maintain security awareness and follow established safety procedures
• Respond to guest reviews and request
• Ensure proper invoicing
• Ensures proper cleanliness of the kitchen,office and reception area
• Handles the breakfast set-up and snacks and drinks sales
• Respects all Food and Safety protocols
• Any other Ad-Hoc

Qualifications

• Excellent communication and interpersonal skills
• Proven ability to provide exceptional customer service
• Strong multi-tasking skills with the ability to prioritize effectively
• Proficiency in basic computer applications and hotel management software
• Ability to remain calm and composed in high-pressure situations
• Demonstrated versatility and initiative in responding to guest requests
• Friendly and enthusiastic demeanor with a genuine passion for hospitality
• Detail-oriented with strong organizational skills
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of the local area and popular attractions in Southampton
• High school diploma or equivalent; hospitality-related education is a plus
• Previous experience in a customer-facing role, preferably in hospitality, is advantageous

Additional Information

Any languages are also desirable