Multi-Skilled Front Desk

TN United Kingdom; Southampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is looking for a friendly and professional Front Desk/Welcomer to join their team in Southampton. This part-time role is pivotal in creating a welcoming atmosphere for guests while ensuring smooth front desk operations. You will be the first point of contact, managing check-ins, responding to inquiries, and coordinating with various departments to enhance guest satisfaction. If you have a passion for hospitality and excellent communication skills, this is a fantastic opportunity to contribute to a positive guest experience in a vibrant environment.

Qualifications

• Exceptional communication and interpersonal skills are essential.
• Experience in customer service, preferably in hospitality, is advantageous.

Responsibilities

• Greet and welcome guests, ensuring a positive first impression.
• Manage check-in/check-out procedures and respond to guest inquiries.

Skills

Communication Skills

Customer Service

Multi-tasking

Computer Applications

Organizational Skills

Flexibility

Calmness under Pressure

Knowledge of Local Area

Education

High School Diploma

Hospitality-related Education

Tools

Hotel Management Software

Job description

We are seeking a friendly and professional Front Desk/Welcomer (Part Time/Zero Hour Contract) to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.

Responsibilities

• Greet and welcome guests warmly upon arrival, providing a positive first impression
• Handle check-in and check-out procedures efficiently and accurately
• Respond to guest inquiries and requests promptly and professionally
• Manage room reservations, assignments, and status updates
• Assist guests with information about local attractions, dining options, and transportation
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
• Handle phone calls, emails, and other communications in a timely manner
• Process payments and maintain accurate financial records
• Ensure the lobby and reception area are clean, organized, and presentable at all times
• Collaborate with other departments to resolve guest issues and enhance overall experience
• Maintain security awareness and follow established safety procedures
• Respond to guest reviews and requests
• Ensure proper invoicing
• Ensure proper cleanliness of the kitchen, office, and reception area
• Handle breakfast set-up and snacks and drinks sales
• Respect all Food and Safety protocols
• Any other Ad-Hoc tasks

Qualifications

• Excellent communication and interpersonal skills
• Proven ability to provide exceptional customer service
• Strong multi-tasking skills with the ability to prioritize effectively
• Proficiency in basic computer applications and hotel management software
• Ability to remain calm and composed in high-pressure situations
• Demonstrated versatility and initiative in responding to guest requests
• Friendly and enthusiastic demeanor with a genuine passion for hospitality
• Detail-oriented with strong organizational skills
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of the local area and popular attractions in Southampton
• High school diploma or equivalent; hospitality-related education is a plus
• Previous experience in a customer-facing role, preferably in hospitality, is advantageous

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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Created on 18/04/2025 by TN United Kingdom