Multi-Site Store Manager

ZipRecruiter; Newton Aycliffe; On-site; GBP 27,000 - 31,000; Full time

Job summary

An expanding independent coffee brand is seeking a dynamic Multi-Site Store Manager to lead two stores in the North East and North West. This hands-on role involves managing daily operations, ensuring compliance with health standards, and fostering a high-performance culture among teams. The ideal candidate will have a strong background in hospitality management, exceptional barista skills, and a passion for customer service. With opportunities for personal development and a competitive salary, this position is perfect for those looking to make a significant impact in a growing brand.

Benefits

20 days holiday

Company discounts on all products and services

Access to training platforms

Personal development plan

Qualifications

• Extensive experience in hospitality or coffee shop management, ideally multi-site.
• Proficient in barista skills and capable of training others.

Responsibilities

• Manage two stores, ensuring high performance and customer service standards.
• Lead recruitment, training, and development of staff.

Skills

Hospitality Management

Team Leadership

Barista Skills

Operational Compliance

Sales Strategy

Education

Food Safety & Handling Certification

Full UK Driving Licence

Tools

Notion

Rota Software

Bright Safe

Job description

Job Description

About Us

We are crafting more than exceptional drinks; we're building a culture of excellence, community, and modern hospitality. As an expanding independent brand, we're looking for a Multi-Site Store Manager to set the tone and pace across two of our growing stores in the North East and North West.

This isn't a hands-off position. You'll be at the front line of our business, leading teams, training baristas, upholding brand standards, and ensuring stores operate smoothly, profitably, and professionally.

You will report directly to Head Office and be a key voice in shaping how our stores operate as we scale nationally.

Requirements:

• Full UK Driving Licence
• Valid Food Safety & Handling Certification

What You'll Be Responsible For

1. Leadership & Accountability

• Full responsibility for managing two stores, rotating on a weekly or ad hoc basis as required.
• Creating a positive, structured, and high-performance culture across both teams.
• Setting and maintaining exceptional customer service and hospitality standards.
• Covering shifts and stepping in as needed; you'll always be visible and present.

Team Development & Recruitment

• Leading recruitment efforts: interviewing, hiring, onboarding, and retaining top talent.
• Training and coaching staff in all aspects of store operations, with a focus on coffee knowledge and barista standards.
• Ensuring every team member is equipped with the skills, attitude, and service mindset that reflect the Siesta brand.

Operational Excellence & Compliance

• Overseeing daily operations including opening/closing, stock control, cash handling, rotas, and waste management.
• Ensuring full compliance with Food Safety, Health & Safety, and Environmental Health requirements.
• Managing all tasks through Bright Safe, ensuring digital systems are followed for risk assessments, reporting, and compliance.
• Actioning mystery shopper reports, external audits, and resolving issues promptly and professionally.

Tech & Reporting

• Using digital tools (Notion, Rota software, reporting templates, Bright Safe) for scheduling, reporting, and compliance tracking.
• Completing and submitting weekly performance reports to Head Office, including sales, labour cost %, margin management, customer feedback, and store performance.
• Supporting the rollout of new systems and processes, providing feedback, training staff, and ensuring team adoption.

Commercial Thinking

• Constantly seeking ways to drive sales, increase footfall, and improve store profitability.
• Collaborating with Head Office on marketing efforts and community engagement.
• Managing store presentation, visual merchandising, and retail space to enhance customer experience.

The Ideal Candidate Will:

• Have extensive hospitality/coffee shop management experience, ideally multi-site.
• Be a natural people leader who can develop and inspire teams.
• Be barista-proficient, able to make exceptional drinks and train others.
• Be digitally literate, organized, and comfortable using software for rotas, audits, and reporting.
• Have a keen eye for detail, hold high standards, and never settle for average.
• Be adaptable, solution-focused, and always accountable.
• Thrive under pressure and treat challenges as opportunities.
• Be available to cover shifts, drive to locations, and do what's needed to keep stores performing at their best.

What we can offer you:

• Competitive salary + performance-based bonus: £27,000 - £31,000 (based on experience) + performance bonuses
• 20 days holiday
• Company discounts on all products and services
• Access to training platforms, systems, and operational support
• Personal development plan with clear progression pathways
• Opportunity to help shape the future of an expanding coffee brand