Multi-Site Service Manager – Supported Living (Autism & Complex Needs)

JR United Kingdom; Stoke-on-Trent; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in providing support services for individuals with Autism and complex needs is seeking a Multi-Site Service Manager in Stoke-on-Trent. The successful candidate will oversee three supported living services, requiring strong leadership and a passion for empowering individuals. Responsibilities include managing staff, ensuring quality of care, and promoting independence for residents. This role is ideal for those who thrive in a dynamic, values-driven environment.

Benefits

Performance-related bonuses

Flexible working hours

Casual dress code

Employee referral programme

Supportive, collaborative working environment

Qualifications

• Minimum 2 years' experience managing a residential or supported living service.
• At least 2 years of experience supporting individuals with Autism.
• Manual UK Driving Licence (essential for occasional use of the house vehicle).

Responsibilities

• Lead and manage three established Supported Living services.
• Ensure delivery of high-quality care tailored to individual needs.
• Manage staff performance, development, and training.

Skills

Leadership

Autism Support

Care Management

Education

NVQ Level 5 in Health and Social Care

Degree in Psychology or related field

Job description

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Multi-Site Service Manager – Supported Living (Autism & Complex Needs), stoke-on-trent

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Client:

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Our client is a specialist provider of support services for adults with Autism and complex needs. They empower individuals to live independently, with dignity and purpose, while providing high-quality, person-centred care.

Our client is currently seeking an experienced Multi-Site Service Manager to oversee three supported living services in Wembley. All services are located on the same street and are supported by a dedicated Deputy Manager in each location.

This is an exciting opportunity for a strong leader who is passionate about supporting individuals with Autism and who thrives in a fast-paced, values-driven environment.

Key Responsibilities

• Lead and manage three established Supported Living services nearby
• Supervise and support Deputy Managers and front-line staff
• Ensure delivery of high-quality care tailored to individual needs
• Promote independence and quality of life for residents
• Manage staff performance, development, and training
• Work collaboratively with the Operations Lead to continuously improve service delivery
• Handle incidents of challenging behaviour with a calm, professional, and resilient approach
• NVQ Level 5 in Health and Social Care (or equivalent)
• Minimum 2 years’ experience managing a residential or supported living service
• At least 2 years of experience supporting individuals with Autism
• Proven experience managing behaviours that challenge
• Manual UK Driving Licence (essential for occasional use of the house vehicle)
• Degree in Psychology or a related field
• Performance-related bonuses
• Flexible working hours (including day, night, and weekend shifts)
• Casual dress code
• Employee referral programme
• Supportive, collaborative working environment

Schedule

• 8-hour shifts
• Weekend and night shift availability
• Overtime opportunities

Experience:

• Autism Support: 2 years (required)
• Service Management: 2 years (required)

Licence/Certification:

• UK Driving Licence (Manual) (required)
• NVQ level 5 in Health & Social Care (or equivalent) or above (required)