Multi-Site Service Manager – Supported Living (Autism & Complex Needs)

JR United Kingdom; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading organization is seeking a Multi-Site Service Manager to oversee supported living services in Birmingham. This role involves managing three locations, supervising teams, and ensuring quality support for individuals with Autism. Ideal candidates will have strong leadership skills, relevant qualifications, and a passion for promoting independence in a values-driven environment.

Benefits

Performance-related bonuses

Flexible working hours

Casual dress code

Employee referral programme

Supportive working environment

Qualifications

• Minimum 2 years’ experience managing a residential or supported living service.
• At least 2 years of experience supporting individuals with Autism.
• Proven experience managing behaviours that challenge.

Responsibilities

• Lead and manage three established Supported Living services.
• Supervise and support Deputy Managers and front-line staff.
• Ensure high-quality care tailored to individual needs.

Skills

Leadership

Support for individuals with Autism

Crisis management

Education

NVQ Level 5 in Health and Social Care

Degree in Psychology or related field

Tools

UK Driving Licence (Manual)

Job description

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Multi-Site Service Manager – Supported Living (Autism & Complex Needs), birmingham

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Client:

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Our client is a specialist provider of support services for adults with Autism and complex needs. They empower individuals to live independently, with dignity and purpose, while providing high-quality, person-centred care.

Our client is currently seeking an experienced Multi-Site Service Manager to oversee three supported living services in Wembley. All services are located on the same street and are supported by a dedicated Deputy Manager in each location.

This is an exciting opportunity for a strong leader who is passionate about supporting individuals with Autism and who thrives in a fast-paced, values-driven environment.

Key Responsibilities

• Lead and manage three established Supported Living services nearby
• Supervise and support Deputy Managers and front-line staff
• Ensure delivery of high-quality care tailored to individual needs
• Promote independence and quality of life for residents
• Manage staff performance, development, and training
• Work collaboratively with the Operations Lead to continuously improve service delivery
• Handle incidents of challenging behaviour with a calm, professional, and resilient approach
• NVQ Level 5 in Health and Social Care (or equivalent)
• Minimum 2 years’ experience managing a residential or supported living service
• At least 2 years of experience supporting individuals with Autism
• Proven experience managing behaviours that challenge
• Manual UK Driving Licence (essential for occasional use of the house vehicle)
• Degree in Psychology or a related field
• Performance-related bonuses
• Flexible working hours (including day, night, and weekend shifts)
• Casual dress code
• Employee referral programme
• Supportive, collaborative working environment

Schedule

• 8-hour shifts
• Weekend and night shift availability
• Overtime opportunities

Experience:

• Autism Support: 2 years (required)
• Service Management: 2 years (required)

Licence/Certification:

• UK Driving Licence (Manual) (required)
• NVQ level 5 in Health & Social Care (or equivalent) or above (required)