Multi Site Senior Customer Service Advisor

Bath and North East Somerset Council; Bath; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Bath is seeking a Multi Site Senior Customer Service Advisor to assist residents across various public-facing locations. The ideal candidate will be a natural problem solver with exceptional communication skills and a passion for delivering excellent customer service. Responsibilities include addressing enquiries in person, over the phone, and online while ensuring service quality. The role offers a supportive team environment and opportunities for growth.

Benefits

Flexible work arrangements

Supportive team environment

Opportunities for growth

Qualifications

• Natural problem solver and great communicator.
• Calm under pressure and confident dealing with a wide range of people.
• Organised, adaptable, and happy to travel between sites.
• Passionate about delivering excellent service.

Responsibilities

• Support customers at public-facing locations.
• Help residents with diverse enquiries.
• Provide support in sensitive situations.
• Ensure smooth service operations.

Skills

Problem solving

Communication

Calm under pressure

Customer service

Organization

Job description

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Multi Site Senior Customer Service Advisor, Bath

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Client:

Bath and North East Somerset Council

Location:

Bath, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

36bcb373adfa

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

Are you someone who thrives on variety, loves helping people, and enjoys solving problems on the go? We’re looking for a full time Senior Customer Service Advisorto join our friendly and supportive team - someone who’s ready to make a real difference in the lives of our residents.

About the Role

You’ll be:

• Supporting customers at a range of public-facing locations across the area in our libraries, customer service teams, and Information and advice centres
• Helping residents with a wide range of enquiries - face-to-face, over the phone, and online
• Providing calm, confident support in sensitive or challenging situations
• Keeping services running smoothly and stepping in where needed to support the team

About You

We’re after someone who’s:

• A natural problem solver and great communicator
• Calm under pressure and confident dealing with a wide range of people
• Organised, adaptable, and happy to travel between sites
• Passionate about delivering excellent service every single time

You’ll be part of a team that’s bold, supportive, and always looking for ways to improve. If you’re ready to bring your energy and ideas to a role that’s as rewarding as it is varied, we’d love to hear from you.

You’ll have a base location and team, we’ll decide where that will be when you join us!

Sound like you? Apply now and help us improve people’s lives - one conversation at a time.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Annette Price, Operational Team Leader, on [emailprotected] or call 01225396032.

No Agencies Please.

Interview date: TBC

*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath & North East Somerset Council.

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath & North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced/Basic DBS Check.