Multi-site Operations Manager

ZipRecruiter; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is looking for a Multi-site Operations Manager to oversee client relationships and operational functions across multiple sites in Wolverhampton and Liverpool. This role emphasizes leadership, continuous improvement, and managing service-level agreements while offering a comprehensive benefits package including private medical insurance and annual leave.

Benefits

Single-person private medical insurance

25 days annual leave + bank holidays

2 days volunteer leave per year

Pension at 5% EE, 3%ER

Retail discount schemes

Free Employee Assistance Programme

Career and training development opportunities

Cycle to work scheme.

Option to buy additional holidays.

Company shares saving scheme

Qualifications

• Ability to lead a team to deliver strong results.
• Excellent interpersonal skills with the ability to build relationships.
• Experience leading teams across multiple locations.

Responsibilities

• Ensure exceptional service is delivered across client sites.
• Manage a team of site-based store personnel.
• Drive SLA and KPI performance.

Skills

Leadership

Interpersonal skills

Data interpretation

Job description

Job Description

Applicants must be flexible to travel and stay away from home (Wolverhampton and Liverpool)

£ + Car allowance

Full clean driving licence with access to own vehicle

About us

Across the industrial design, manufacturing and maintenance worlds, our client are the digital destination for product and service solutions to help their customers with the maintenance, repair and operation of their businesses.

Our client is one of the world’s leading providers of Integrated Supply Solutions to manufacturing industries for the provision of MRO (indirect) products. Their portfolio consists of Procurement Services, Transactional Processing, Stores Management and Inventory Optimisation enabled by industry leading digital platforms. They deliver world class results to world class companies in industries such as Pharmaceuticals, Foods, Beverage, Automotive and Aerospace.

As a Multi-site Operations Manager, you will be responsible for:

We are One Team, We Deliver Brilliantly, We Do the Right Thing and We Make Every Day Better. This role owns the Client Relationship at a site level, ensuring the site are achieving company and site objectives. Directs, supervises and assists all site operational functions including but not limited to service level objectives, system integration, procurement initiatives, savings targets, value-added service, and inventory management assistance. Implement organizational best practices within each site.

• Ensuring exceptional service is delivered across client sites.
• Manage a team of site-based store personnel and all relevant line management accountabilities.
• Drive SLA and KPI performance
• Embed and drive a culture of continuous improvement across all site locations and throughout the team.
• Utilise data to identify opportunities and drive efficiencies in the above processes.
• Develop strong client relationships through the communication and management of the above
• Manage all elements relating to the store's solutions that deliver against the client satisfaction scorecard.
• Work collaboratively with the Client services manager and the strategic partner managers to ensure all service elements of client contracts are achieved.
• Provide a full and clear training program to drive consistent performance across all locations.

The successful Multi-site Operations Manager will have:

• The ability to lead a team to deliver strong results.
• Excellent interpersonal skills, with the ability to build long-term relationships with clients and stakeholders at site level and senior level.
• Experience in leadership of teams across multiple locations with demonstrable success in engagement and influence
• Ability to interpret reports and KPI data into deliverable actions.
• Operational background which can credibly demonstrate the above

In return our client will offer the successful Multi-site Operations Manager

• Single-person private medical insurance
• 25 days annual leave + bank holidays (for every year in the business these go up 1 day per year)
• 2 days volunteer leave per year
• Pension at 5% EE, 3%ER
• Retail discount schemes
• Free Employee Assistance Programme – Legal, medical, and financial advice
• Career and training development opportunities
• Cycle to work scheme.
• Option to buy additional holidays.
• Company shares saving scheme – subject to a qualifying period.
• 1 x Death in Service in UK and Ireland