Multi Site Head Housekeeper

TN United Kingdom; Paignton; On-site; GBP 35,000; Full time

Job summary

Join a dynamic and inclusive team at a leading hospitality brand, where you will lead housekeeping operations across multiple hotels. This role offers the chance to ensure exceptional cleanliness standards, foster a positive work environment, and enhance guest satisfaction. With a focus on training and development, you will play a key role in maintaining the high standards that set us apart in the industry. Enjoy competitive benefits, including discounted hotel rates, flexible working arrangements, and opportunities for career progression. If you are passionate about hospitality and ready to make a difference, we want to hear from you!

Benefits

Discounted hotel room rates

Additional holiday days for your birthday

Flexible working arrangements

Pension scheme

Free meals on duty

Training and career progression opportunities

Recommend a Friend Scheme

Employee of the Month/Year awards

Gratuities and service charges paid

Discounts at supermarkets and days out

Qualifications

• Proven supervisory experience in hotel housekeeping with over 100 rooms.
• Strong organizational and leadership skills are essential.
• Excellent communication and interpersonal abilities required.

Responsibilities

• Lead and motivate the housekeeping team to maintain high standards.
• Conduct regular inspections to ensure compliance with cleanliness standards.
• Manage inventory and collaborate with procurement for supplies.

Skills

Supervisory experience in hotel housekeeping

Organizational skills

Leadership skills

Communication skills

Knowledge of cleaning standards

Proficiency in scheduling software

Tools

Scheduling software

Job description

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JOIN OUR FAMILY

Our brand new Mercure and ibis Styles hotels have quickly gained recognition for delivering outstanding service, boasting a breathtaking seaside setting, and a commitment to creating unforgettable experiences for our guests. With the recent opening of our sister property, The Ibis Styles Paignton, we are actively seeking enthusiastic and dedicated individuals to join our team. Your role will involve leading our housekeeping teams across both hotels, ensuring the maintenance of our high standards.

Managed by RBH management, our hotels prioritize our people as our greatest asset. We value diversity, health & wellbeing, sustainability, and individuality, which distinguish us from competitors and contribute to our ranking as a Top 30 Best Place to Work in Hospitality! We are passionate about the industry and continuously seek new talent to join our journey.

We foster a supportive and inclusive work environment, providing ongoing training, career development opportunities, and a passionate team committed to delivering exceptional service.

A DAY IN THE LIFE OF A MULTI-SITE HEAD HOUSEKEEPER

As an experienced hospitality professional with an eye for detail and a passion for maintaining impeccable cleanliness standards, you will play a vital role in delivering an exceptional guest experience.

What you'll be doing...

Reporting to the Deputy General Manager, your daily responsibilities will include:

1. Leadership and Supervision: Leading and motivating the housekeeping team, fostering a positive and productive work environment. Conducting regular training sessions to enhance skills and maintain high standards. Scheduling and coordinating daily tasks for efficiency.
2. Quality Control: Regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and compliance with standards. Implementing corrective actions and providing feedback for continuous improvement.
3. Inventory Management: Monitoring and managing supplies and equipment, ensuring adequate stock. Collaborating with procurement to source high-quality cleaning materials and amenities.
4. Guest Satisfaction: Addressing guest requests and concerns promptly and professionally. Coordinating with other departments to enhance overall guest satisfaction.
5. Budget Oversight: Assisting in developing and managing the housekeeping budget. Implementing cost-saving measures without compromising quality.
6. Reporting and Documentation: Maintaining accurate records of room status, maintenance issues, and activities. Generating reports for management, highlighting KPIs and improvement areas.

Additionally, you will be involved in training and coaching team members.

WHAT WE NEED FROM YOU

We value personality and potential, but the following qualities and skills are essential...

To succeed as a Multi-site Head Housekeeper, you should possess:

• Proven supervisory or managerial experience within a hotel housekeeping department with over 100 rooms.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Knowledge of industry-specific cleaning standards and practices.
• Proficiency in relevant scheduling and reporting software.

WHAT WE OFFER

Our benefits package is designed to support our team and foster our culture...

• Discounted hotel room rates for you and your friends & family
• Additional holiday days for your birthday
• Flexible working arrangements
• Pension scheme
• Free meals on duty, saving over £1000 annually
• Training and career progression opportunities
• Recommend a Friend Scheme
• Employee of the Month/Year awards
• Gratuities and service charges paid
• Discounts at supermarkets and days out
• Salary up to £35,000 per year

For more details about our full benefits, watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We embrace diversity and maintain an inclusive, people-first culture. If you require reasonable adjustments during our process, please contact us.

#LifeatRBH

• Job Ref: RBH14553
• Branch: Mercure Paignton
• Location: Paignton
• Contract Type: Permanent
• Hours: Full Time
• Shift Pattern: As per business needs, including AM, PM, and weekend shifts