Multi-Site General Manager | London London, UK

Blank Street, Inc.; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading food and beverage brand is seeking a dynamic leader to manage multiple stores in London. This role focuses on building high-performing teams, delivering exceptional customer experiences, and driving commercial success. Ideal candidates are customer-obsessed leaders with a strong commercial mindset and experience in multi-site operations.

Benefits

Private health and dental insurance

33 days annual leave

Exclusive access to Regulars program

Regular team events

Qualifications

• Experience in multi-site management or leadership.
• Strong commercial mindset and P&L ownership.
• Ability to coach and develop high-performing teams.

Responsibilities

• Run multiple stores, ensuring performance and brand excellence.
• Drive customer engagement and brand loyalty.
• Set standards for hospitality and service.

Skills

Leadership

Customer Engagement

Data-Driven Decision Making

Team Development

Job description

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading.

Our Values

• DREAM BIG: We embrace new possibilities and perspectives that go beyond the expected.
• START SMALL: We don’t wait for great things to happen - we take small steps that move us forward every day.
• MAKE SOMEONE’S DAY: We live to create moments of joy.
• MOVE AS ONE: We build better when we build together because the best customer experiences takes a team.

Who You Are

You’re a leader first, operator second. You build, develop, and inspire high-performing teams, creating a culture where people feel engaged, empowered, and set up to succeed.

You’re customer-obsessed, ensuring every store delivers warm hospitality, seamless service, and a consistently high standard. You understand that a great customer journey isn’t just about coffee it’s about energy, engagement, and a well-trained team.

You have a sharp commercial mindset and treat P&L ownership as a tool for growth. You make smart, data-driven decisions to increase revenue, optimise costs, and scale operations efficiently.

You thrive in a multi-site environment, leading across multiple locations while ensuring consistency in operations, team development, and customer experience. Whether you’ve led multi-site teams before or have the leadership skills to scale, you know how to empower teams, build strong store cultures, and drive results.

Above all, you take full ownership of your stores, your people, and your results. You don’t just manage you building.

What You’ll Own

Lead First, Operate Second

• Run multiple stores, setting the standard for performance, engagement, and brand excellence.
• Coach, mentor, and develop teams, ensuring every store runs with energy and accountability.
• Drive customer engagement and brand loyalty, making Blank Street a go-to spot in every neighbourhood.
• Own P&L performance, using data to make strategic business decisions.

Build and Grow High-Performing Teams

• Hire, train, and develop top talent, creating clear career pathways.
• Foster a culture of ownership and accountability, ensuring consistency across stores.
• Empower teams with strong leadership, hands-on coaching, and structured development.

Deliver a World-Class Customer Experience

• Set the bar for hospitality and service, ensuring every visit is exceptional.
• Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.
• Ensure every store reflects the Blank Street brand, from service quality to store design.

Drive Commercial and Financial Success

• Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets.
• Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.
• Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.

Ensure Operational Excellence and Compliance

• Execute consistently across stores, maintaining efficiency and structure.
• Build a strong compliance culture, ensuring all health, safety, and food standards are met.
• Refine processes to improve workflow, speed of service, and operational performance.

Be Part of Something Big

• Lead Blank Street’s expansion, overseeing new store openings and scaling operations.
• Work cross-functionally with operations, finance, and people teams to drive innovation and growth.
• Set the pace, inspire teams, and create an environment where people and stores thrive.

This isn’t just a store manager role, it’s an opportunity to lead, scale, and build something bigger.

Availability Requirements

This full-time leadership role requires 40 hours per week across five days. You’ll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most.

• Private health and dental insurance
• 33 days annual leave
• Exclusive access to our coveted Regulars program – free matcha and more
• A great culture with regular team events, fostering connection, learning, and growth

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