Multi-Site Catering Supervisor: Lead & Develop Teams

WSH Group; Bridgwater; On-site; GBP 23,866 - 33,992; Full time

Benefits offered by this job

Free meals and drinks on shift

Generous annual leave (31 days)

Pension contributions

Life assurance

Cycle scheme

Employee assistance program (EAP)

Job summary

Somerset Larder in Bridgwater is seeking a General Supervisor to lead and develop a multi-site catering team. You will initiate shifts, train staff, coach on day-to-day tasks, and ensure high standards of service and safety across counters, bars and outlets.

You will manage rostering, stock, and contractor oversight while upholding food safety and quality systems. A proactive, flexible candidate with excellent communication will thrive here.

Qualifications

• HPC clearance including Health & Safety qualification and HPC induction.
• Clear verbal and written communicator.
• Excellent customer service approach.
• Valid UK driving licence with at least 12 months driving experience and no more than 6 points.
• Banksman training.
• First aid trained.

Responsibilities

• Set to work all General Assistants across the Unit/location during shifts.
• Ensure staff are trained with on-the-job and formal training.
• Coach team members on daily tasks (till training, cleaning, portion control, dietary needs).
• Brief and communicate key messages ensuring understanding.
• Monitor and provide daily feedback and recognize good practice.
• Liaise with management to follow up on performance gaps.
• Conduct 121s and regular reviews with Managers.
• Support customer service skills and knowledge.
• Assist planning rostering, timesheets, orders, stock control and audits.
• Supervise Tier 2 contractors (EPOS, maintenance) as needed.
• Carry out catering activities under Managers' direction (servers, shops, outlets).
• Ensure food service aligns with Food Safety & Quality Management System and legal requirements.
• Oversee Bar area, stocktaking and cellar functions.
• Maintain cost awareness regarding GP and costs.
• Serve food/beverage at functions when required.
• Ensure facilities/equipment cleaning per schedule.
• Assist management in efficient service planning considering equipment, allergens.
• Ensure cost-effective catering with waste controls.
• Contribute to new product development and packaging improvements.
• Maintain quality records timely.

Skills

HPC clearance

Health & Safety

Verbal & written communication

Customer service

Driving licence

First aid training

Banksman training

EPOS system

Tools

EPOS system

Job description

Somerset Larder in Bridgwater is seeking a General Supervisor to lead and develop a multi-site catering team. You will initiate shifts, train staff, coach on day-to-day tasks, and ensure high standards of service and safety across counters, bars and outlets.

You will manage rostering, stock, and contractor oversight while upholding food safety and quality systems. A proactive, flexible candidate with excellent communication will thrive here.