Multi-Shift Application Support Engineer (Remote)

JR United Kingdom; Warrington; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading company is seeking a Multi-Shift Application Support Engineer to provide 24/5 technical support for their software applications. This remote role requires strong knowledge in IT concepts, AWS deployment, and the ability to work varied shifts. Competitive salary and opportunities for training and career progression are offered.

Benefits

Profit-related bonuses

Private medical insurance

25 days holiday

Annual salary reviews

Home working equipment

Wellbeing benefits

Qualifications

• Solid knowledge of IT concepts including Linux and Windows.
• Experience in AWS deployment and troubleshooting.
• Ability to work during out-of-hours shifts.

Responsibilities

• Providing 24/5 technical support for applications.
• Maintaining mission-critical applications in cloud environments.
• Analyzing and resolving customer support incidents.

Skills

Linux

AWS Deployment

Networking

Container Orchestration

Troubleshooting

Problem Solving

Tools

Docker

Kubernetes

Job description

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Multi-Shift Application Support Engineer (Remote), Warrington, Cheshire

Client: Sinara

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 27.06.2025

Expiry Date: 11.08.2025

Job Description:

Sinara Consultants is actively seeking proficient, versatile, and curious application or systems engineers to join our technical operations team.

A key purpose of the role is to provide technical support for our Sinara-built applications 24 hours a day, involving working beyond standard business hours on a rotating shift pattern including evenings, overnight, and early morning shifts, with some daytime shifts possible.

Your responsibilities include maintaining our mission-critical applications, delivering application management support within cloud-based and on-premise environments, and providing third-line technical support for Sinara software applications to various customers.

The role is remote, but you must be based in the UK.

About the Role:

The role involves active monitoring, maintenance, and incident support of Sinara software applications outside standard business hours.

You will analyze, prioritize, and resolve customer support incidents related to applications, data, or systems, whether cloud-hosted or on-premise.

You will also participate in large-scope projects, such as building internal environments with Kubernetes or implementing AWS security configurations.

Primary duties include:

• Ensuring operational performance of applications and environments
• Overnight infrastructure monitoring
• Maintaining Linux server estate and services
• Performing routine data or system configuration tasks
• Deploying and managing AWS and other cloud services
• Administering containerisation tools like Docker and Kubernetes
• Proactively improving processes
• Resolving application and environment issues
• Analyzing and triaging incidents
• Investigating and providing solutions or workarounds
• Collaborating with developers on software defects
• Communicating with customers until resolution
• Transitioning issues to the standard support team
• Updating support materials
• Contributing to customer service reports
• Documenting change requests
• Participating in application testing

The work is technically demanding and involves collaboration with Sinara’s software development teams.

The shifts:

The role supports 24/5 coverage, working in rotating shifts: late evenings (5:30pm-1:30am), overnight (12:30am-8:30am), and a flexible third shift. Shifts rotate approximately monthly, and engineers must be available with notice. Support is currently 24/5, with plans to move to 24/7 support.

Your Skillset:

Solid knowledge of IT concepts (Windows, Linux, networking, VMs, databases), AWS deployment, and container orchestration is essential.

Experience working during out-of-hours shifts focusing on cloud environments is required.

Knowledge in troubleshooting log files is beneficial.

Ideal candidates are curious, collaborative, problem-solving, self-driven, and attentive to detail, with good time management and organizational skills.

Career progression and training:

This position focuses on cloud infrastructure specialization, with training provided to develop expertise. Opportunities for further technical training and relevant certifications are available.

What we offer:

• Competitive salary (£38,000-£45,000)
• Profit-related bonuses
• Annual salary reviews
• 25 days holiday
• Pension scheme and salary sacrifice
• Private medical insurance
• Home working equipment
• Wellbeing benefits

Working hours:

Full-time, 35-45 hours/week, averaging 37.5 hours, remote within the UK.

About Sinara:

Based in London, Sinara provides software development services to exchanges, financial institutions, and data vendors. Located near Tower Bridge, Bermondsey, with excellent transport links.

We are an equal opportunity employer, welcoming applications from all qualified individuals regardless of race, gender, disability, age, religion, sexual orientation, or relationship status.

To Apply:

Send your CV and a cover letter explaining your interest to [emailprotected], with "Multi-shift Application Support Engineer" as the subject. Our recruitment team will contact you.