Multi Services Assistant

Intelligent Office UK Limited; Nottingham; On-site; GBP 15,000; Part time

Job summary

A leading global support services provider in Nottingham is seeking a Multi Services Assistant. You will manage mail operations, ensure customer satisfaction, and perform administrative tasks. This is a part-time role offering benefits such as 25 days holiday and private medical insurance. Ideal candidates will have a strong customer service background and excellent communication skills.

Benefits

25 days holiday

Life Assurance

Private Medical Insurance

Discounted gym memberships

Qualifications

• Experience in a customer service environment is essential.
• Demonstrable level of customer focus.
• Ability to work in a busy environment with attention to detail.

Responsibilities

• Manage daily operations of the Mail Room department.
• Handle incoming and outgoing mail.
• Ensure all deadlines are met.

Skills

Customer focus

Communication skills

Attention to detail

Job description

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Salary: £14,355.90 per annum, plus company benefits

Location: Nottingham, NG1 7BQ

Contract: Part Time, Permanent

Shifts: 22.5 hours per week, working Monday, Tuesday, Wednesday 8.30am to 5pm with 1 hour lunch unpaid

Work model: Fully onsite

Williams Lea seeks a Multi Services Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The role of Multi Services Assistant is a key position in Williams Lea reporting to the Multi Services Team Leader. This role manages the daily operational and administrative operations of the Mail Room department including establishing work priorities, ordering stock, client facing responsibilities, Mail distribution, occasional reception cover and general administrative tasks.

Key responsibilities

• Handling incoming and outgoing mail
• Records management
• Ensure all deadlines are met and renegotiate those that are unachievable in a proactive fashion by liaising directly with the client.
• To deal with any issues raised by escalating these to your line manager as and when required
• To ensure that all logs, forms and work related administration are completed in an appropriate manner
• Work tidy and safe at all times ensuring stock is stored in the appropriate storage areas
• To escalate any potential operational or Health & Safety issues to your line manager.
• Appraisals to be completed and returned in accordance with the instructions as given by your line manager
• Health & Safety issues to be raised to a member of the management team or your representative in a prompt fashion
• To promote the core aims and values of Williams Lea on site
• To ensure that any training needs are requested in writing to your line manager.
• Dealing with customer requests (Email, phone and in person)
• Checking stock levels of paper, reprographic supplies, stationery cupboards & general supplies
• Ordering stock, ad-hoc requests, printed matter, reprographic supplies, etc.
• Delivering Ad-hoc requests
• Occasional support in other departments when required

Personal attributes

• Exemplary level of customer focus, with demonstrable experience in a customer service environment
• Well presented with a professional manner
• Flexible, computer literate and a quick learner
• Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
• Hands on team worker
• High degree of attention to detail, ability to retain high levels of concentration in a busy working environment

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).