Multi Services Assistant

Williams Lea; Derby; On-site; GBP 24,000; Full time

Job summary

Williams Lea is seeking a Multi Services Assistant to join our team. This role involves delivering high-quality customer service in a fast-paced environment while supporting various administrative functions. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to multitask effectively.

Benefits

25 days holiday plus bank holidays

Private Medical Insurance

Life Assurance

Discounted gym memberships

Salary sacrifice schemes

Qualifications

• Experience in a customer service environment.
• Flexible, computer literate, and a quick learner.
• Professional manner and excellent communication skills.

Responsibilities

• Managing workflow for all service areas.
• Providing exceptional customer service and support.
• Participating in health and safety audits and assessments.

Skills

Customer Focus

Communication

Attention to Detail

Teamwork

Flexibility

Job description

This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.

Salary: £23,925.31 per annum, plus company benefits

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 8:30am until 5pm with 1 hours unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Multi Services Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Office, Team Leader and Admin Support Manager. Whilst the list of tasks below is not exhaustive, the Multi-Services Assistant may cover any combination of the tasks set out below.

The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.

This includes, but is not limited to, the efficient and prompt answering of client queries, adhering to all Williams Lea policies and procedures, courteous interaction with clients and visitors following the Williams Lea protocols for this service, completing all work within the agreed services levels and assisting with completing general administrative duties as required.

All Multi Services Assistants are accountable for maintaining the established relationship between Williams Lea and our clients. You will be able to recognise and translate the client’s needs and to translate these into a responsive service.

Key responsibilities

• Managing a structured and efficient workflow for all service areas within your remit
• Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
• Regularly reviewing services to ensure continuous improvement of their delivery
• Ensuring stationery, facilities and other equipment are properly utilised and maintained
• Participating in cross departmental and site projects or other adhoc requests as assigned by the Team Leader or Admin Support Manager
• Actively participating in all on site health and safety audits and assessments and oversee compliance as required
• Ensuring operations reflect the initiatives set by the firm (sustainability and paper-lite etc.)
• Courteously greet and interact with visitors to the premises
• Deal with any other reception duties as required
• Manage room and hospitality bookings, including setting up rooms
• Supervising and assisting at events (including evening events as agreed overtime)
• Manage desk and room bookings via Condeco, reporting trends to Team Leader and Admin Support Manager
• Deliver an exceptional file management service
• Sort, scan, rename and distribute incoming mail
• Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
• Follow all stock and consumable procedures. Replenish copiers with all consumables
• Prioritise jobs and run them to meet customer requirements and deadlines
• Provide photocopying, scanning, and printing as per customer instructions
• Collect and complete any information required for billing or client charge back data
• Understand and comply with Floor Support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
• Extensive computer and data related tasks
• Usage of internal and external portals/systems
• Deal with any enquires in a prompt and efficient manner
• Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
• Collect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirements
• Handle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
• Deal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders

Personal attributes

• Exemplary level of customer focus, with demonstrable experience in a customer service environment
• Well presented with a professional manner
• Flexible, computer literate and a quick learner
• Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
• Hands on team worker
• High degree of attention to detail, ability to retain high levels of concentration in a busy
• working environment

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail] (we do not accept applications to this email address).

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.