Multi Services Assistant

Williams Lea; Birmingham; On-site; GBP 25,000 - 29,000; Full time

Job summary

Williams Lea, a global leader in skilled business support services, seeks a Multi Services Assistant for their Birmingham office. The role involves providing office services including reprographics and administration while ensuring customer satisfaction. With a competitive salary and a robust benefits package, this position offers a chance for career growth in a supportive environment.

Benefits

25 days holiday plus bank holidays

Life Assurance

Private Medical Insurance

Discounted gym memberships

Qualifications

• Previous Post room and Reprographics experience preferable.
• Strong administration skills.
• Well presented with excellent communication skills.

Responsibilities

• Ensure post deadlines are kept to and manage mail.
• Provide high-quality photocopying and scanning.
• Handle customer inquiries efficiently.

Skills

Communication

Administration

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

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Salary: £25,000 per annum plus company benefits

Location: Birmingham, B4

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday to Friday, 2.30pm to11.00pm with 1 hour unpaid lunch break

Work Model: Fully onsite

Williams Lea seeks a Multi Services Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The role of Multi Services Assistant is a key position in Williams Lea, providing professional office services, reprographics, print and mail room services, plus general administrative tasks, offering excellent customer service to all our customers.

The Multi Services Assistant will ensure work is carried out to the highest standard and produced correctly within the agreed deadline, maintaining a proactive relationship with our customers, ensuring queries and issues are dealt with in a timely and professional manner.

Key responsibilities

• Ensuring that the post deadlines are kept to
• Sort and distribute incoming, sort and stamp outgoing mail
• Record all incoming/outgoing special mail, messenger, and courier companies
• Arrange all deliveries and collection times with mail, messenger, and courier companies
• Prioritise jobs and run them to meet customer requirements and deadlines
• Provide high quality photocopying and scanning as per customer instructions
• Copy documents using large Photocopiers
• Scan documents using large scanners
• Manage outlook inbox and email customers if required
• Reschedule deadlines with customers
• Enter job details onto a workflow application accurately
• Quality check documents so they are of a high standard with minimal errors
• Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
• Follow all stock and consumable procedures. Replenish copiers with all consumables
• Deal with any customer enquires in a prompt and efficient manner
• Accept requests for Williams Lea work, notifying customers of estimated completion time as appropriate
• Anticipate customer’s needs and offer assistant wherever possible
• Communicate with customers on job or deadlines issues
• Manage client perception and company reputation
• Working in a Customer service HUB and independently

Personal attributes

• Previous Post room and Reprographics experience would be preferable
• Well presented, with excellent communication skills.
• Strong administration skills and fully conversant with Microsoft packages such as Word and Excel
• Capable of taking initiative and developing solutions
• Flexible and enthusiastic, self-starter who is keen to progress with a fast-growing company
• Able to work alone as well as within a team
• Attention to detail, ability to retain high concentration levels for extended periods of time

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .