Multi-drop Driver/Customer Service Assistant

Travis Perkins; Weybridge; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading company as a Multi-drop Van Driver/Customer Service Assistant, where you'll engage with customers while ensuring safe and timely deliveries. This role combines driving responsibilities with a strong emphasis on exceptional customer service in a dynamic work environment. A valid Cat B driving license and customer service experience are essential, and you will be offered a development plan to support your career growth.

Benefits

Colleague bonus

Private healthcare

Life assurance

Contributory pension

Group-wide discounts

Online discounts at leading retailers

Qualifications

• Minimum Cat B license (up to 3.5 ton) held for at least 12 months.
• Exceptional customer service experience and health & safety awareness.
• Ability to learn quickly and strong work ethic.

Responsibilities

• Provide high standards of customer service during deliveries.
• Ensure on-time and safe delivery of orders to local customers.
• Adhere to health and safety policies while driving and unloading.

Skills

Customer service experience

Health & safety awareness

Driving

Adaptability

Resilience

Teamwork

Education

Cat B driving license (held for at least 12 months)

Job description

Joining our friendly and hardworking family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first-class service whilst keeping colleagues and customers safe at all times.

What will I be doing?

No one day is the same as the next in TP branch life, but here are a few pointers:

• Our success is built on strong relationships so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, as you will likely get to know our customers on a first name basis.
• Driving our transit and flatbed vehicles (up to 3.5 ton) you will carry out multi-drop deliveries from our branch directly to our local customers and be responsible for ensuring they receive their orders on time and in one piece, safely, every time.
• Safety is at the forefront of everything we do. Your aim will be to ensure that our standards never slip by adhering to all stay safe policies and procedures, especially whilst unloading, loading, and driving our vehicles.
• Want a work-life balance? Our working hours are Monday to Friday between 07:30 – 17:00, and every other Saturday 08:00 – 12:00.

What experience do you need?

You will need to be an experienced driver with a minimum Cat B license (up to 3.5 ton) held for at least 12 months. Experience within our industry is advantageous but not essential as long as you have an ability to learn quickly, a strong work ethic, and are physically fit. We are looking for candidates with exceptional customer service experience, health & safety awareness; the rest we can teach you along the way. We will provide you with a great introduction into our business and all the tools needed.

Does this sound like you?

We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our Van Driver/Customer Service Assistants. Are you:

• Someone that is highly adaptable, resilient, and tenacious with high levels of energy and drive.
• Someone who thrives in a dynamic and fast-paced environment.
• Someone with exceptional customer service experience, the ability to work under pressure efficiently and safely, and a flexible attitude to work.
• Someone who is as comfortable working in branch as they are out on the road.

Being a Van Driver/Customer Service Assistant gives you a fantastic opportunity to excel and to continue to develop. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values - we call them Cornerstones. These are Working For Our Customers, Upholding Family Values, Being The Best, Keeping People Safe, Making Decent Returns.

You’ll also receive £Competitive pay + Benefits (which includes a colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group-wide colleague discounts across the Travis Perkins Group including Toolstation). Plus, we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work-life balance - most of our customers choose to enjoy their weekends and bank holidays, and so can you!