Multi-Channel Customer Experience Specialist

Cromwell Group (Holdings) Ltd; Leicester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Annual leave 30 days

Maternity/Paternity pay

Healthcare plan

Employee Assistance Programme

Job summary

Cromwell Group (Holdings) Ltd is seeking a Customer Service Advisor to be the first point of contact for customers, handling inquiries via phone, email and live chat with professionalism and care.

You will work closely with Sales, Branch Operations and Supply Chain to assist customers in finding the right products, communicate updates, and promote self-service tools in a fast-paced environment.

Qualifications

• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Good problem-solving ability with commercial awareness.
• Confidence using Microsoft Office and business systems.
• A collaborative, positive and adaptable approach.

Responsibilities

• Deliver exceptional customer service across multiple communication channels.
• Process customer orders, quotations, returns and enquiries accurately.
• Proactively communicate order updates, stock availability and delivery information.
• Resolve customer issues and escalating complex queries where appropriate.
• Work collaboratively with internal teams and suppliers to achieve the best customer outcomes.
• Promote digital tools and self-service solutions to enhance the customer experience.

Skills

Customer service

Communication

Organisation

Problem-solving

Collaboration

Adaptability

Tools

Microsoft Office

Job description

Cromwell Group (Holdings) Ltd is seeking a Customer Service Advisor to be the first point of contact for customers, handling inquiries via phone, email and live chat with professionalism and care.

You will work closely with Sales, Branch Operations and Supply Chain to assist customers in finding the right products, communicate updates, and promote self-service tools in a fast-paced environment.