Multi Brand Retail Manager - Sephora - 37.5

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Multi Brand Retail Manager to lead and inspire a high-performing team in Newcastle upon Tyne. This role offers an exciting opportunity to drive sales growth and enhance customer experiences in the beauty sector. As a leader, you will create impactful strategies, manage a diverse team, and ensure operational excellence while fostering brand loyalty. If you are passionate about beauty and retail, this position is a stepping stone to a rewarding career in prestige beauty management.

Benefits

Competitive salary

Commission

Leave benefits

Staff discounts

Wellbeing initiatives

Training programs

Qualifications

• Experienced leader with a passion for beauty and retail management.
• Ability to manage a large team and drive sales growth through engagement.

Responsibilities

• Manage sales targets and develop customer engagement strategies.
• Recruit and retain high-caliber staff while fostering team development.
• Ensure operational excellence and uphold retail standards.

Skills

Team Management

Customer Service Excellence

Sales Strategy

Social Media Engagement

Event Planning

Job description

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Multi Brand Retail Manager - Sephora - 37.5, Newcastle upon Tyne

Job details include:

• Client:
• Location: Newcastle upon Tyne, United Kingdom
• Job Category: Retail
• EU work permit required: Yes
• Job Reference: cb5d97985da2
• Job Views: 6
• Posted: 26.04.2025
• Expiry Date: 10.06.2025

Job Description

Multi Brand Retail Manager

ABOUT ELC / BRAND

We seek a dynamic Retail Manager to lead, coach, and develop our Sales Advisors to meet sales, customer service, and operational targets. You will be responsible for creating and executing a business plan to attract and retain customers through strategic targeting, impactful events, exceptional CRM, and leading a high-performing team. Your passion for people, brands, and products will ensure each customer experiences inspiring and educational in-store service. This role is a great step towards a long-term career in prestige beauty.

POSITION SUMMARY

This role demands an experienced leader capable of managing a large team and multiple stakeholders. You will make sound decisions reflecting the Multi-Brand concept, support seasonal trend adaptations across brands, and drive KPIs. Your responsibilities include social media engagement, event planning, customer service excellence, and team development to foster brand loyalty and sales growth.

Key Responsibilities

1. Sales and Service: Manage targets, execute marketing calendars, lead by example in sales and service, and develop customer and digital engagement strategies.
2. Team Management: Recruit, develop, and retain high-caliber staff, conduct performance reviews, manage HR procedures, and foster a culture of engagement and development.
3. Operational Excellence: Build relationships with store management, ensure retail standards, manage stock, and uphold health and safety policies.
4. Commerciality: Use reports for decision-making, monitor competitor activity, manage promotions, and respond to market trends.
5. Essential Person Skills: Passionate about beauty, adaptable, resilient, a confident communicator, commercially savvy, creative, empathetic, and collaborative.

Qualifications & Benefits

Competitive salary, commission, leave benefits, staff discounts, wellbeing initiatives, training programs, and an I,D&E statement.

We stand for freedom, exploration, and the power of beauty, welcoming diversity and creativity in our team.