Multi Brand Ambassador - Harrods

PUIG; Greater London; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Learning & development

International company

Competitive compensation

Creative culture

Job summary

Puig is seeking a Brand Ambassador to join our Harrods retail team in London, representing Dries Van Noten, L'Artisan, Jean Paul Gaultier and Christian Louboutin. You will deliver a personalised, memorable customer experience while achieving sales targets and promoting brand stories.

This London role is 15 hours per week with weekends only or a fully flexible schedule across the week. You should have a passion for beauty, excellent product knowledge, and a people-centered approach to luxury

Qualifications

• Experience in a one-to-one sales environment, ideally in fragrance or luxury beauty.
• Enthusiastic and ambitious approach to achieving personal and commercial goals.
• Love of people and sharing product knowledge.
• Keen interest in beauty/fragrance industry and market trends.
• Confident in creating engaging and memorable retail experiences.

Responsibilities

• Achieve individual and account sales targets.
• Deliver a personalised and memorable experience to every customer.
• Anticipate customer needs and recommend products suited to their preferences.
• Promote Puig brands with passion, confidence and enthusiasm; build brand awareness.
• Develop brand awareness and customer relationships; encourage loyalty.
• Maintain Puig and the retail partner's standards and expectations.
• Stay up to date with products, launches, industry developments and market trends.
• Develop strong product knowledge and share fragrance expertise with customers.
• Contribute to a collaborative, energetic and results-focused retail environment.

Skills

Sales experience

Customer service

Interpersonal skills

Relationship building

Beauty/fragrance interest

Target driven

Flexible schedule

Product knowledge

Job description

Who we are

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry. With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people's emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

The Opportunity

Location: London

Working Pattern: 15 hours per week, either weekends only or full flexible across the whole week

Mission

We have an exciting opportunity for a Brand Ambassador to join our Puig retail team in Harrods Black hall to work with our brands, Dries Van Noten, L'Artisan, Jean Paul Gaultier and Christian Louboutin As Brand Ambassador, you will achieve sales targets while promoting our brands and delivering a unique and memorable experience to every customer. You will anticipate customers' needs, exceed their expectations and help them discover products that are right for them.You will also play an important role in increasing brand awareness, building customer loyalty and maintaining the standards expected by both Puig and the retail partner where you are based.At Puig, retail is more than a job. It is a career built around people, growth and opportunity. You will build specialist expertise, develop your commercial skills and gain valuable experience while working with iconic brands in a supportive and diverse team.

What you'll get to do

Responsibilities

• Achieve individual and account sales targets.
• Deliver a personalised and memorable experience to every customer.
• Anticipate customers' needs and recommend products suited to their individual preferences.
• Promote Puig brands with passion, confidence and enthusiasm.Develop brand awareness and build lasting customer relationships.
• Encourage customer loyalty through exceptional service and meaningful engagement.
• Maintain the standards and expectations of Puig and the retail partner.
• Keep up to date with products, launches, industry developments and market trends.
• Develop strong product knowledge and confidently share fragrance expertise with customers.
• Contribute positively to a collaborative, energetic and results-focused retail environment.

Qualifications and Skills

• Experience in a one-to-one sales environment, ideally within fragrance, beauty or luxury retail.
• An enthusiastic and ambitious approach to achieving personal and commercial goals.
• A genuine love of people, relationship-building and sharing product knowledge.
• A keen interest in the beauty and fragrance industry and current market trends.
• Passion for Puig's products, brands and customer experience.Excellent interpersonal and communication skills.
• A customer-focused approach with the ability to understand and anticipate individual needs.
• The confidence to create engaging and memorable retail experiences.
• Flexibility to work five days per week across Monday to Sunday.

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

What you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package