Enable job alerts via email!

MSK Physio Senior Administrator

NHS

Braintree

On-site

GBP 24,000 - 26,000

Part time

3 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An exciting opportunity exists for an experienced Senior Administrator to join the MSK Physio Team at a leading community health provider. The role involves providing comprehensive administrative support, effective communication with patients, and maintaining data accuracy in a fast-paced environment. All candidates committed to high standards of service and care are encouraged to apply.

Qualifications

Experience of working with the public and understanding of customer service.
Competent IT skills, including Microsoft Outlook.
Skills in effective communication and problem-solving.

Responsibilities

Provide comprehensive administrative support for the MSK Physio team.
Collect information from patients for triage and manage appointment bookings.
Data inputting and report cleansing, ensuring accuracy.

Skills

IT skills

Interpersonal skills

Communication skills

Customer service understanding

Education

RSA3 or NVQ level 3 in Business Administration

Tools

Systm One

Microsoft Outlook

Job summary

We have an exciting opportunity for an experienced, Senior Administrator to join our MSK Physio Team.

To undertake efficient and courteous communication with all who contact the Physiotherapy Outpatients Service. The post holder will provide data inputting and report cleansing, management of clinical diaries, processing, support in clinic cancellations at short notice, make appointments and provide administrative support to the Team Lead and Clinical Manager.

Main duties of the job

This is not an exhaustive list. Full duties on the job spec.

1. Provide comprehensive administrative support for the MSK Physio team and have specialist knowledge of this service

2. To undertake efficient and courteous communication, maintaining good working relationships, with all who contact the Physiotherapy Outpatients Service

3. Collect information over the telephone from patients referred to the service to support the triage process.

4. To support in the completion of referrals over the telephone for those patients who are unable to complete self-assessments.

5. To register referrals where needed and make appointments using SystmOne, managing general appointment bookings for all staff working in the Physiotherapy Outpatients Service.

6. Book, cancel, reschedule appointments and ensure appointments are utilised to maximum capacity.

7. To complete discharges and managing waiting lists on delegation from the service lead to support in keeping accurate data.

8. Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.

9. Data inputting into clinical and administrative systems (PARIS/SystmOne) and data bases and ensuring data quality/accuracy and producing reports where required.

About us

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision:Transforming Lives

Values:Care, Innovation and Compassion

Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Details Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum Pro-Rata

Contract

Fixed term

Duration

7 months

Working pattern

Part-time

Reference number

828-PROVIDE3553

Job locations

Braintree Community Hospital

Chadwick Drive

Braintree

CM7 2AL

Job description Job responsibilities

Please see Job Description for full details. If you have any questions that you would like to ask, please contact Chris Coldicott (Service Operational Lead) on 07580911898

Job description Job responsibilities

Please see Job Description for full details. If you have any questions that you would like to ask, please contact Chris Coldicott (Service Operational Lead) on 07580911898

Person Specification Qualifications Essential

RSA3 or NVQ level 3 in Business Administration or equivalent work related experience

Experience Essential

Experience of working with public and have an understanding of customer service and how to implement effectively

Desirable

Experience of working in a health / social care setting

Skills Essential

Competent IT skills - Microsoft Outlook including Outlook

Desirable

Experience of working with Systm One

Circumstances Essential

Ability to travel between Provide bases

Skills Essential

Excellent interpersonal and communication skills, oral, verbal, written and electronic

Person Specification Qualifications Essential

RSA3 or NVQ level 3 in Business Administration or equivalent work related experience

Experience Essential

Experience of working with public and have an understanding of customer service and how to implement effectively

Desirable

Experience of working in a health / social care setting

Skills Essential

Competent IT skills - Microsoft Outlook including Outlook

Desirable

Experience of working with Systm One

Circumstances Essential

Ability to travel between Provide bases

Skills Essential

Excellent interpersonal and communication skills, oral, verbal, written and electronic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details Employer name

Provide CIC

Address

Braintree Community Hospital

Chadwick Drive

Braintree

CM7 2AL

Employer's website

https://www.provide.org.uk/ (Opens in a new tab)

Employer details Employer name