MSK Clerical Officer

NHS; Sheffield; On-site; GBP 25,000; Full time

Job summary

An exciting opportunity at a leading NHS Trust for a Clerical Administrator in the Musculoskeletal Service. You will provide crucial reception and clerical support to ensure effective service delivery in a dynamic department. Candidates should possess strong communication skills, relevant qualifications, and a commitment to high-quality patient care, while embracing the Trust's values.

Benefits

Commitments to professional development

Policies to support work-life balance

Qualifications

• Experience of working within an office environment.
• Experience of working in a public-facing role.
• Knowledge of using information and/or customer service systems.

Responsibilities

• Provide reception service, greeting patients and dealing with enquiries.
• Undertake clerical tasks including preparing notes and managing appointments.
• Maintain accurate patient information and ensure data quality.

Skills

Communication

Organisational skills

Data Protection Understanding

Education

GCSE at Grade C/4 in English and Maths

NVQ Level II in Business Administration / Customer Service / IT

Tools

Microsoft Office

Infoflex / SystmOne

Job description

Job summary

An exciting opportunity has arisen for a motivated and well organised individual to join our Clerical Administrative Team in the Musculoskeletal Service at the Northern General Hospital.

The post holder will ensure that designated clinical services are supported by an efficient and effective administrative system, including reception and clerical support.

Also, they will need to provide exceptional reception and clerical support to the Administration Team in MSK in order to deliver a comprehensive and efficient service within a department that covers Diagnostics, Trauma, Outpatient and Elective Surgery.

The post will be based in the Hand Centre and Podiatric Surgery Services

Working Hours/Pattern: Monday and Friday between the hours of 7am - 5pm (depending on shift pattern) and Saturday 8am - 1pm

Main duties of the job

• Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives carers accordingly
• Provide a comprehensive clerical service to the department, undertaking all relevant work related tasks including retrieval, preparation of notes for clinics and filing of patient information/data, arranging transport, booking/cancelling/rescheduling appointments, ensuring utilisation of all clinics, correspondence, photocopying, emailing and answering telephone calls efficiently and professionally in line with the organisation's PROUD values.
• Maintain systems and processes to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard.

About us

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Details Date posted

01 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pa/pro rata for part time staff

Contract

Permanent

Working pattern

Full-time

Reference number

190-0537-DIRS

Job locations

Northern General Hospital

Sheffield

S5 7AU

Job description Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Job description Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification Qualifications Essential

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent work experience

Desirable

• NVQ Level II in Business Administration / Customer Service / IT

Experience Essential

• Experience of working within an office environment
• Experience of working in a public facing role.

Desirable

• Relevant experience within the NHS

Further Training Essential

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.

Desirable

• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Special Skills/Aptitudes Essential

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Person Specification Qualifications Essential

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent work experience

Desirable

• NVQ Level II in Business Administration / Customer Service / IT

Experience Essential

• Experience of working within an office environment
• Experience of working in a public facing role.

Desirable

• Relevant experience within the NHS

Further Training Essential

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.

Desirable

• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Special Skills/Aptitudes Essential

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Northern General Hospital

Sheffield

S5 7AU

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Employer details Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Northern General Hospital

Sheffield

S5 7AU

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)