MSK Administrator (Patient Care Advisor)

NHS; Crawley; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare provider is seeking a part-time MSK Administrator (Patient Care Advisor) in Crawley. This role involves handling patient data, communication, and working in the Physiotherapy Department. Ideal candidates have administrative experience and strong communication skills. The organization supports diversity and encourages applications from all backgrounds.

Benefits

Flexible working options

Excellent training and development opportunities

Cost-effective workplace nurseries

Qualifications

• Educated to NVQ Level 3 or equivalent experience.
• Experience working with a professional team.
• Intermediate level use of Word, Excel, and Outlook.

Responsibilities

• Handle patient data and ensure seamless care.
• Cover telephone and reception duties.
• Work within the Physiotherapy Department in Crawley Hospital.

Skills

Effective communication

Good listening skills

Excellent telephone manner

Ability to plan and organize work

Education

Educated to NVQ Level 3

Experience in an administrative role

Experience of customer care

Tools

Word

Excel

Outlook

Job description

MSK Administrator (Patient Care Advisor)

MSK Administrator (Patient Care Advisor)

Could you be the first voice a patient hears?

Our Sussex MSK Partnership team are looking for brilliant administrators who can ensure good care happens for patients. We call our administrators Patient Care Advisors (PCAs for short).

Patient Care Advisors are an invaluable part of the Sussex MSK Partnership service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, stewarding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. All people across Brighton and Hove, Crawley, mid-Sussex and Horsham with a musculoskeletal condition are referred to our service.

We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.

Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered.

Main duties of the job

This is a part-time post (21.5 hours per week) with the standard working day as 08:00-16:00 or 09:00-17:00.

Main duties of the Job

• Patient Care Advisors are the first point of contact for our patients. This means they handle patient data every single day and work within small teams, making sure the people we see experience seamless care.
• Communication is a key part of this role, and the successful candidate will spend most of their time covering telephone and reception duties.
• The role will be based in the Physiotherapy Department in Crawley Hospital, but will include the expectation to cover reception duties in the Physiotherapy Department in Horsham Hospital on a regular basis.

The successful candidate will be employed by Sussex Community NHS Foundation Trust but will work within the Sussex MSK Health Partnership service.

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients' homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast

Our values - Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence - guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

Job responsibilities

Sussex MSK Health is a service which we deliver with our partner Here. We have been doing this since 2014 for communities in the central part of Sussex: Brighton and Hove, Mid-Sussex and Horsham and Crawley.

Person Specification

Qualifications

• Educated to NVQ Level 3, Certificate of Higher Education and/or equivalent experience.
• Experience In an administrative role
• Experience of working with a professional team
• Experience of customer care or similar service industry practices
• Intermediate level use of Word, Excel and Outlook
• Experience of complying with patient confidentiality (or similar) and data protection requirements
• Experience of patient administration systems and/or appointment booking systems (or similar)
• Experience of dealing with difficult conversations by telephone
• Experience of principles of care e.g. first do no harm, and patient confidentiality

Skills

• Effective communication, both face to face and on the telephone with a range of people in a range of situations
• Excellent telephone manner and managing calls in a professional way
• Good listening skills with an ability to maintain focus, recognise possible distractions and ignore/deal with them
• Able to plan and organise own work effectively to achieve key service performance indicators and meet deadlines
• Thorough approach to recording accurate information and data entry

Personal Qualities

• Proven record of good timekeeping and attendance
• Able to show an understanding of issues relating to equal opportunities
• Skillful handling of situations with consideration for others
• Able and willing to work flexibly across locations

We are an Equal Opportunities Employer.