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MSK Administrator (Patient Care Advisor)

Sussex Community NHS Foundation Trust

Crawley

On-site

GBP 20,000 - 25,000

Part time

3 days ago
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Job summary

A regional healthcare provider is seeking Patient Care Advisors in Crawley. The role involves handling patient inquiries and data, providing seamless care as the first point of contact. This part-time position offers flexible working options and opportunities for growth in a supportive environment.

Benefits

Positive NHS Staff Survey results
Flexible working options
Excellent training and development opportunities
Cost-effective workplace nurseries
Active diversity and wellbeing networks
Beautiful location near South Downs

Qualifications

  • Strong communication skills required.
  • Ability to handle patient data effectively.
  • Experience working in a team-oriented environment.

Responsibilities

  • Act as the first point of contact for patients.
  • Handle telephone and reception duties.
  • Cover reception duties in multiple locations.

Skills

Communication
Data handling
Teamwork
Job description

Our Sussex MSK Partnership team is looking for brilliant administrators who can ensure good care happens for patients. We call our administrators Patient Care Advisors (PCAs for short). Patient Care Advisors are an invaluable part of the Sussex MSK Partnership service.

The service helps people who are experiencing MSK (musculoskeletal, muscle and bone) conditions, stewarding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. All people across Brighton and Hove, Crawley, mid-Sussex and Horsham with a musculoskeletal condition are referred to our service.

We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can. This is a part-time post (21.5 hours per week) with the standard working day as 08:00-16:00 or 09:00-17:00.

Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered.

Key Responsibilities:
  • Patient Care Advisors are the first point of contact for our patients. This means they handle patient data every single day and work within small teams, making sure the people we see experience seamless care.
  • Communication is a key part of this role, and the successful candidate will spend most of their time covering telephone and reception duties.
  • The role will be based in the Physiotherapy Department in Crawley Hospital, but will include the expectation to cover reception duties in the Physiotherapy Department in Horsham Hospital on a regular basis.

The successful candidate will be employed by Sussex Community NHS Foundation Trust but will work within the Sussex MSK Health Partnership service.

About Us:

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Benefits:
  • Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
  • Varied environments: community hospitals, patients' homes, and bases across Sussex
  • Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
  • Excellent training, development, and research opportunities
  • Cost-effective workplace nurseries in Crawley, Hove, and Brighton
  • Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
  • Level 3 Disability Confident Leader and Veteran Aware Trust
  • Beautiful Sussex location near the South Downs and coast

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.

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