MRP Controller

Heidelberg Materials AG; Charnwood; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the construction industry seeks an MRP Controller to optimize stock management and ensure high customer service levels. The role involves monitoring MRP data, managing orders, and collaborating between various teams. The company offers a competitive compensation package with extensive benefits, including work-life balance options and recognition programs.

Benefits

Bonus incentives

Pension schemes

27 days holiday

Enhanced maternity and paternity leave

Paid volunteering days

Employee Assistance Program

Qualifications

• Minimum 3 years in customer sales, service, operations, or transport roles.
• Proficiency with SAP and SyncroTess.

Responsibilities

• Become the point of contact for all MRP enquiries.
• Monitor the ZMARC report for overstocking or safety stock breaches.
• Assist in managing late deliveries and safety stock breaches.

Skills

Customer service

Communication

Problem resolution

Data analysis

Tools

SAP

SyncroTess

Job description

MRP Controller (JR10008373) Syston, England

Purpose of the role

To meet all customer and business requirements in the most cost-effective, professional, and timely manner whilst achieving a high level of customer service. To provide customers with a quality service for all enquiries, orders, deliveries, and associated administration in the most cost-effective way for Hanson Quarry Products. To support the internal distribution team by monitoring work, processing diversions/cancellations, and resolving issues.

Key accountabilities

• Become the point of contact for all MRP enquiries (including issues raised via DOMs, Plant supervisors, and drivers).
• Maintain all MRP data (including concrete plant inbound hours, source changes, safety stocks, etc.).
• Bridge communication between the Cement Planning team and the Concrete Readymix business line.
• Monitor the ZMARC report for overstocking or safety stock breaches.
• Identify opportunities for diversions to optimize stock management.
• Collaborate with pre-planners and allocators to prioritize loads correctly.
• Daily liaison with the allocations controller to address planning issues and suggest corrective actions.
• Monitor vehicles unable to unload full loads and ensure return amounts are processed correctly.
• Ensure handwritten tickets are processed through SAP before dispatching another order.
• Keep the ZMNRL report updated and accurate.
• Raise and process purchase orders for internal deliveries as needed.
• Perform regression testing when necessary.

Order Management

• Monitor ZMARC for orders stuck in transit and investigate anomalies.
• Process source changes promptly for accurate planning.
• Create, modify, or delete orders as required.
• Monitor email notifications for overstocking alerts.

Delivery Management

• Assist in managing late deliveries and safety stock breaches.
• Record exceptions daily, including reasons for part loads, returns, and breaches.
• Monitor SyncroTess for exceptional circumstances and resolve related issues.
• Address issues with incorrectly completed or canceled deliveries.
• Highlight early orders to pre-planners to ensure delivery windows.
• Coordinate diversions with allocators to adapt to demand changes.

General

• Coordinate with sales and operational staff across various departments.
• Ensure compliance with company policies.
• Prevent invoice and haulier queries through accurate admin processing.
• Enhance knowledge across business lines.
• Work with area teams and external departments to maintain high customer service levels.
• Monitor distribution operations and vehicle utilization.
• Resolve queries with weighbridges and plant supervisors promptly.
• Maintain good relationships with drivers and service providers.
• Handle customer complaints effectively, ensuring preventative measures.
• Demonstrate commitment to customer satisfaction.
• Understand and apply allocator planning processes and previous planning experience.
• Operate SyncroTess and SAP proficiently.
• Possess knowledge of the construction industry, products, and local/national geography.

Experience

• Minimum 3 years in customer sales, service, operations, or transport roles.
• Proficiency with SAP and SyncroTess.

What’s on Offer:

• Employer of choice: Recognitions including Armed Forces Covenant (Silver), Disability Confident, 5% Club (Platinum), and others.

• Compensation Package: Bonus incentives, pension schemes, life assurance.

• Work Life Balance: 27 days holiday (excluding bank holidays), holiday purchase, sabbatical.

• Family Friendly: Enhanced maternity, paternity, parental leave, and more.

• Social Value: Paid volunteering days, community engagement programs.

• Wellbeing: Employee Assistance Program, mental health support, discounts, and private medical cover.