MRO Systems Support Specialist

Boeing Co.; West of England; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

Pension Plan with 10% employer contrib

Company paid BUPA Medical Plan

23 days plus UK public holidays and a冬

Learning Together Programme

Well Being Programs

Excellent parental leave options

Job summary

The Boeing Defence United Kingdom Limited is seeking an MRO Systems Support Specialist to assist day-to-day users of the MRO system, troubleshoot issues, and help maintain data accuracy and process compliance. Reporting under the guidance of the senior support lead, you will learn MRO practices and support the move to Siemens Opcenter in the future.

You will log issues, support data integrity, and coordinate with maintenance, supply chain, and quality teams while contributing to continuous

Qualifications

• Ability to gain UK Security Clearance.
• Understanding of aircraft MRO processes.
• Exposure to aircraft parts, materials, or records control.
• Strong attention to detail and structured processes.
• Comfort with end-user support and enterprise systems.
• Willingness to learn and support system migrations.

Responsibilities

• Provide first-line support to end users of the MRO system.
• Log, track, and follow up on user issues and service requests.
• Assist in maintaining accurate system data related to maintenance activities and records.
• Support users in understanding system processes and workflows.
• Escalate complex issues to senior team members or technical support.
• Help update user guides and support documentation.
• Coordinate with maintenance, supply chain, and quality teams to resolve issues.
• Participate in system training and knowledge transfer activities.

Skills

Security clearance

Aircraft MRO processes

Data accuracy

Stakeholder coordination

Analytical troubleshooting

End-user support

Documentation

Process compliance

Education

Aircraft apprentice or technician experience

Tools

Enterprise systems

Job description

MRO Systems Support Specialist**Company:**Boeing Defence United Kingdom Limited#The MRO System Support Specialist will support day-to-day users of the MRO system by providing first-line assistance, troubleshooting basic issues, and helping maintain data accuracy and process compliance.Working under the guidance of the senior support lead, this role will build knowledge of aircraft MRO practices, military parts management, and system operations, while supporting the existing MRO system assisting with the move to Siemens Opcenter in future.**Position Responsibilities:*** Provide first-line support to end users of the MRO system.* Log, track, and follow up on user issues, questions, and service requests.* Assist in maintaining accurate system data related to maintenance activities, parts, and records.* Support users in understanding system processes and standard workflows.* Help ensure MRO system entries align with approved maintenance and material processes.* Assist in checking part details, status, and traceability information, particularly in support of military aircraft operations.* Escalate more complex issues to senior team members or technical support.* Support testing of system changes, fixes, and future migration activities.* Help update user guides, work instructions, and support documentation.* Coordinate with maintenance, supply chain, and quality teams as required to resolve routine issues.* Participate in system training and knowledge transfer activities.* Contribute to continuous improvement by identifying recurring issues or user pain points.**Employer will not sponsor applicants for employment visa status.****Basic Qualifications (Required Skills/Experience):*** The ability to gain Security Clearance* Basic to intermediate understanding of aircraft MRO processes.* Exposure to aircraft parts, materials, or records control.* Good coordination and communication skills.* Ability to work with multiple stakeholders and follow structured processes.* Strong attention to detail and willingness to learn.* Comfortable using enterprise systems and supporting end users.* Good analytical and troubleshooting skills at a foundational level.* Ability to prioritise tasks and manage workload with guidance.* Previous experience as aircraft apprentice or technicial would be helpful.**Preferred Qualifications (Desired Skills/Experience):*** Experience in an aerospace, maintenance, or supply chain environment.* Familiarity with an enterprise MRO system.* Understanding of military/civil aviation parts or maintenance terminology.* Experience with user support, data administration, or operational system support.* Interest in future transition to Siemens Opcenter or digital manufacturing/MRO systems.**Relocation:**This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.**What Boeing offers you**:The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here's a snapshot of what we offer:* *Competitive salary and annual incentive plans** *Continuous learning: You'll develop the approach and skills to navigate whatever comes next** *Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way** *Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs** *23 days plus UK public holidays and a Winter Break between Christmas and New Year!** *Pension Plan with 10% employer contribution** *Company paid BUPA Medical Plan** *Short Term Sickness: 100% pay for the first 26 weeks!** *Long Term Sickness: 66.67% of annual salary from 27th week** *6x annual salary life insurance** *Learning Together Programme to support your ongoing personal and career development** *Access to Boeing's Well Being Programs, tool and incentives** *Excellent parental leave options are available!*******Language Requirements:******Not Applicable**Education:**Not Applicable**Relocation:**Relocation assistance is not a negotiable benefit for this position.**Security Clearance:**This position requires the ability to obtain United Kingdom Security Check.**Visa Sponsorship:**Employer will not sponsor applicants for employment visa status.**Contingent Upon Award Program**This position is not contingent upon program award**Shift:**Not a Shift Worker (United Kingdom)