MRO Systems Support Specialist

Boeing; West of England; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Annual incentive

Pension plan

Medical plan (BUPA)

Life insurance (6x)

Learning program

Well Being programs

Parental leave

Job summary

Boeing Defence United Kingdom Limited is seeking an MRO Systems Support Specialist to provide first-line support for the MRO system and help maintain accurate maintenance data.

You will log and track user issues, assist in understanding workflows, and coordinate with maintenance, supply chain, and quality teams. UK Security Check suitability is required; relocation is not offered and candidates must live in the area.

Qualifications

• Must be able to obtain UK Security Check.
• Experience with aircraft parts, records, or materials control.
• Strong attention to detail and communication.

Responsibilities

• Provide first-line support for the MRO system.
• Log, track, and follow up on user issues.
• Assist in maintaining system data for maintenance and parts.
• Support users in understanding system processes.
• Escalate complex issues to senior staff.
• Assist testing of system changes and migrations.
• Update user guides and support docs.
• Coordinate with maintenance, supply chain, and quality teams.

Skills

Security clearance knowledge

Aircraft MRO knowledge

Coordination

Communication

Detail-oriented

End-user support

Analytical troubleshooting

Workload prioritisation

Tools

Siemens Opcenter

Job description

MRO Systems Support Specialist

Company: Boeing Defence United Kingdom Limited

Position Responsibilities

• Provide first-line support to end users of the MRO system.
• Log, track, and follow up on user issues, questions, and service requests.
• Assist in maintaining accurate system data related to maintenance activities, parts, and records.
• Support users in understanding system processes and standard workflows.
• Help ensure MRO system entries align with approved maintenance and material processes.
• Assist in checking part details, status, and traceability information, particularly in support of military aircraft operations.
• Escalate more complex issues to senior team members or technical support.
• Support testing of system changes, fixes, and future migration activities.
• Help update user guides, work instructions, and support documentation.
• Coordinate with maintenance, supply chain, and quality teams as required to resolve routine issues.
• Participate in system training and knowledge transfer activities.
• Contribute to continuous improvement by identifying recurring issues or user pain points.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience)

• The ability to gain Security Clearance Basic to intermediate understanding of aircraft MRO processes.
• Exposure to aircraft parts, materials, or records control.
• Good coordination and communication skills.
• Ability to work with multiple stakeholders and follow structured processes.
• Strong attention to detail and willingness to learn.
• Comfortable using enterprise systems and supporting end users.
• Good analytical and troubleshooting skills at a foundational level.
• Ability to prioritise tasks and manage workload with guidance.
• Previous experience as aircraft apprentice or technicial would be helpful.

Preferred Qualifications (Desired Skills/Experience)

• Experience in an aerospace, maintenance, or supply chain environment.
• Familiarity with an enterprise MRO system.
• Understanding of military/civil aviation parts or maintenance terminology.
• Experience with user support, data administration, or operational system support.
• Interest in future transition to Siemens Opcenter or digital manufacturing/MRO systems.

Relocation: This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

What Boeing offers you

• Competitive salary and annual incentive plans
• Continuous learning: You’ll develop the approach and skills to navigate whatever comes next
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year!
• Pension Plan with 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks!
• Long Term Sickness: 66.67% of annual salary from 27th week
• 6x annual salary life insurance
• Learning Together Programme to support your ongoing personal and career development
• Access to Boeing’s Well Being Programs, tool and incentives
• Excellent parental leave options are available!

Language Requirements: Not Applicable

Education: Not Applicable

Relocation: Relocation assistance is not a negotiable benefit for this position.

Security Clearance: This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship: Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program This position is not contingent upon program award.

Shift: Not a Shift Worker (United Kingdom)

Boeing is committed to protecting, connecting and exploring our world and beyond, safely and sustainably. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values.

We’re committed to fostering an environment that’s welcoming, respectful and inclusive of every teammate, with great opportunity for professional growth. Find your future with us.