MRC Infrastructure Engineer

GBA5 EntServ UK Limited; Fareham; On-site; GBP 35,000 - 55,000; Full time

Job summary

The MRC engineer role at a leading IT solutions enterprise requires support for the Royal Navy and Royal Fleet Auxiliary vessels. You'll manage break-fix services and integrated logistics in a high-profile environment, collaborating closely with military staff. The position demands specialized technical skills, commitment to service excellence, and adaptability in fast-paced contexts.

Qualifications

• Self-motivated and able to work under pressure.
• Proactive and communicative.
• Willing to learn and flexible with work hours.

Responsibilities

• Manage hardware replacement demands under break-fix.
• Conduct Power on tests and ensure software/OS are up to date.
• Liaise with ILS upon hardware delivery.

Skills

Desktop Infrastructure

Windows Server Management

Unix Server Management

Microsoft Exchange Support

CISCO Device Configuration

Supply Chain Support

Distributed System Administration

Tools

McAfee Security

Job description

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At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission-critical services in a secure environment while promoting our people-first agenda, fostering a sense of community, and supporting a healthy work-life balance. Our positive customer feedback and continuous growth help us maintain our position as a leading IT solutions enterprise, enabling us to deliver services and solutions in challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success, and our recruiting decisions are based on your skills and experience as an individual. We actively encourage growth and aim to foster a culture of inclusion, recognizing that our employees are vital to providing excellent customer experiences. We offer various training, support, and tools to aid your personal and professional development. Our ongoing goal is to drive innovation and modernize operations, including enhancing our colleagues' skills. At DXC, building a better you builds a better us.

Overview of Project:

Provide break-fix support services (PHS&T) and technical triage, repair, and staging to DII Maritime Deployed environments.

Job Description including Day-to-Day Responsibilities:

This dynamic role provides direct support to the Royal Navy and Royal Fleet Auxiliary vessels deployed globally. The position is for an MRC engineer, a key member of the ADELIE Service Management Teams, which manage the Remote Management of the DII(D) Infrastructure in the deployed military environment. The role is high-profile and requires close cooperation with the deployed CIS staff of the RN & RFA.

• Must have or be willing to undergo Security Clearance.

ADELIE support areas include:

• 24/7 Service Desk
• Desktop Infrastructure & Application Support
• Server infrastructure support across disciplines
• Network infrastructure support across disciplines
• Point of escalation for third and fourth line
• NOC & SOC Functions
• Integrated Logistics Support & Obsolescence Management
• Safety Engineering
• ICT Build Support Services
• Break Fix Services
• Enterprise-level Service Management functions

The MRC engineers are vital to the ADELIE team, especially for break-fix services and integrated logistics support.

The primary task is to manage hardware replacement demands raised under break-fix by the RN/RFA CIS staff through the ADELIE material demand process, including:

• Managing the local inventory management system (IMS) to ensure adequate stock levels
• Staging equipment prior to issue to MOD supply chain
• Triaging and repairing returned hardware for reuse
• Conducting Power on tests
• Ensuring software/OS are up to date
• Conforming hardware to latest standards set by ILS
• Updating test/staging documentation
• Creating documentation for new hardware
• Liaising with ILS upon hardware delivery
• Notifying SDM for disposal arrangements of hardware

Candidate qualities include being self-motivated, able to work under pressure, flexible with work hours, proactive, communicative, willing to learn, and knowledgeable in:

• Desktop Infrastructure including Windows and Unix Server Management
• Microsoft Exchange and LCS Messaging Support
• McAfee Security
• CISCO device configuration
• Supply Chain support
• Previous military experience (not essential)
• Distributed System Administration