Move-On Officer

Croydon Council; Greater London; On-site; GBP 42,000 - 43,000; Full time

Benefits offered by this job

Inclusive Culture

Career Development

Local Government Pension Scheme

Annual Leave up to 31 days

Employee Assistance Programme

Family Friendly

Work Life Balance

Make a Difference

Job summary

Croydon Housing is seeking a Move-On Officer to support homeless households in emergency and temporary accommodation, helping them access settled social or private rented accommodation.

You will conduct home visits, assess affordability, develop move-on action plans, assist with bidding, and liaise with private landlords and the Procurement Team, while providing budgeting and welfare benefits guidance.

Qualifications

• Experience delivering front-line services to homeless households.
• Knowledge of homelessness legislation and duties to homeless households.
• Knowledge of housing needs, lettings and housing options.
• Experience interviewing customers to understand needs and actions.
• Knowledge of welfare benefits and financial assessments.
• Experience of case and data management.
• Experience liaising with private rented sector landlords.
• Experience achieving performance targets.
• Strong communication, negotiation, influencing and partnership-working skills.
• Ability to manage competing priorities and a caseload within targets.

Responsibilities

• Provide a dedicated move-on casework service to move households to settled accommodation.
• Support bidding, offers and access to private rented sector housing.
• Carry out home visits and affordability assessments.
• Develop move-on action plans and provide budgeting and welfare advice.
• Collaborate with Procurement Team to identify suitable private rented accommodation.

Skills

Front-line service

Homelessness legislation

Housing options

Interviewing clients

Welfare benefits

Case management

Data management

Private landlords

Performance targets

Communication

Negotiation

Partnership working

Job description

Job Description

Salary range: Grade 8 £41,511- £43,449 p.a. plus fantastic benefits

Contract: Permanent

Hours of work: 36 hours per week

Location: Croydon

Move-On Officer

Help homeless households move from emergency and temporary accommodation into settled accommodation.

We're looking for a Move-On Officer to work directly with households living in emergency and temporary accommodation, supporting them to access suitable move-on options and progress into settled social or private rented accommodation.

The role

You'll provide a dedicated move-on casework service, working with households to identify and progress appropriate housing options. This includes supporting customers with bidding, qualifying offers, private rented sector offers and access to supported accommodation.

You'll maintain regular contact with households in temporary accommodation, develop move-on action plans and provide advice and support on issues that may affect their ability to move on, including budgeting, income, debt, rent arrears, welfare benefits, training and employment.

You'll carry out home visits, suitability and affordability assessments, provide tenancy training and help households understand the housing options available to them. You'll also work with the Procurement Team to identify suitable private rented accommodation.

What we’re looking for

• experience of delivering front-line services to homeless households;
• knowledge of homelessness legislation and the duties owed to homeless households;
• knowledge of housing needs, lettings, the housing register and different housing options;
• experience of interviewing customers to understand their needs and agreeing a course of action;
• knowledge of welfare benefits and financial assessments;
• experience of case and data management;
• experience of liaising with private rented sector landlords;
• experience of achieving performance targets;
• strong communication, negotiation, influencing and partnership-working skills; and
• the ability to manage competing priorities and a caseload within agreed targets.

Why work for us?

You'll be joining Croydon Housing in a role focused on helping homeless households move out of emergency and temporary accommodation and access suitable longer-term housing.

As a Croydon Council employee, you'll have access to a range of benefits including:

• Inclusive Culture - work in an organisation that values diversity and inclusion.
• Career Development - access to learning and development opportunities.
• Local Government Pension Scheme - with an employer contribution.
• Annual Leave - up to 31 days, depending on eligibility, plus Bank Holidays and the option to purchase additional leave.
• Employee Assistance Programme - confidential support available 24/7.
• Family Friendly - a range of provisions to support you and your family.
• Work Life Balance - flexible and agile working in line with service requirements.
• Make a Difference - contribute directly to services that matter to Croydon residents.

Find out more about Croydon Council staff benefits

Application closing date: Friday 2 October 2026

Assessment/Interviews: Week Commencing 23 November 2026

Equal Opportunities

Croydon Council is committed to creating an inclusive and diverse workforce that reflects the community we serve. We welcome applications from all sections of the community and guarantee an interview to disabled applicants who meet the minimum criteria for the role.

About Us

Croydon Council's priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council's new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

The Successful candidate will be subject to a DBS check, if the role requires one.