Move Manager

Right Now Recruitment; Greater London; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

An established industry player is seeking a dynamic Client Account Manager to join their energetic team in North West London. This role focuses on delivering a luxury customer experience to high-end individuals, coordinating both domestic and international moves. You will be responsible for managing customer relationships, ensuring timely communication, and overseeing all aspects of the moving process. This position offers a unique opportunity to work closely with clients, providing them with a first-class service while collaborating with various internal and external stakeholders. If you have a passion for logistics and customer service, this could be the perfect role for you.

Qualifications

• Experience in customer or account coordination in logistics or removals.
• Strong understanding of luxury customer service.

Responsibilities

• Coordinating domestic and international moves for high-net-worth clients.
• Providing exceptional customer service and managing complaints.

Skills

Problem Solving

Customer Service

Communication Skills

Attention to Detail

Job description

Our international client based in North West London is thrilled to be adding to its superstar team of established and energetic Client Account Manager!

If you have previous experience as a Customer or Account Coordinators within Removals/Storage or Logistics & Supply Chain and you understand the nature of providing a luxury customer experience to high end individuals then this could be the role for you!

Job Title: Client Account/Move Manager

Role Type: Permanent

Salary: 32k to 38k

Location: North West London

Hours: Monday - Friday (Hybrid working for 1 day) 8:30- 17:30

Key Responsibilities

• Coordinating domestic and International moves on behalf of high-net-worth individuals and private clients.
• Providing a first-class/luxury service to all customers through accurate recording of information and prompt communication.
• Effectively managing customer complaints, always ensuring a professional approach.
• Consistently reviewing your approach, working to obtain exceptional customer reviews.
• Liaising with the warehouse team, shippers and agents to coordinate shipping routes.
• Prioritising and effectively planning your time, ensuring that all tasks are monitored until moving completion.
• Updating clients on their shipping details and assisting with any further enquiries.
• Ensuring completed contracts, payments and account checks are received and recorded.
• Accurately preparing all necessary export and import documentation.
• Booking and managing storage, organising inspections and extractions.
• Liaising with external third-party services for additional support when required.
• Working closely with key internal stakeholders including operations, sales and customs.

Desirable

• Exceptional problem solving and customer skills
• Understanding of the Logistics, Fine Art, Customs or Transport sectors
• Experience in coordinating luxury goods or services.
• Proactive and solution driven nature
• Communication Skills
• Attention to detail