Motor & Personal Sales & Support Executive Newtown St Boswells

NFU Mutual; Newtown St Boswells; On-site; GBP 23,000 - 30,000; Full time

Job summary

NFU Mutual is seeking a motivated Motor & Personal Sales & Support Executive to join their Borders Agency. Candidates will be responsible for selling motor and personal products while providing excellent customer service. This full-time role offers a competitive salary, comprehensive training, and various benefits including 25 days of holiday plus bank holidays.

Benefits

25 days holiday plus bank holidays

Pension contribution

Life Insurance

Health Cash Plan

Supportive and friendly working environment

Qualifications

• Self-motivated and enthusiastic individual needed.
• A valid UK driving license is required.
• Previous insurance experience is a plus but not essential.

Responsibilities

• Sell motor and personal insurance products.
• Provide exceptional customer service.
• Support the sales team in achieving business targets.

Skills

Sales Focus

Customer Service

Organizational Skills

Problem Solving

Education

National 5 Grades including Maths and English

Tools

Microsoft CRM

Job description

Region: Scotland

Location: Newtown St Boswells

Job reference: ANEE01690

Closing date: 20th June 2025

The Role

Competitive Salary (dependent on experience)
Full Time position
35 Hours per week
Permanent Contract
Location: Newtown St Boswells and Duns

Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Borders Agency.

About the role:
We are seeking a motivated and customer focused individual to join our team as a Motor & Personal Sales & Support Executive. In this role, you will be responsible for selling motor and personal insurance products, providing exceptional customer service, and supporting the sales team in achieving business targets.

• New business prospecting, lead generation and sales development.
• Identify customer needs and provide suitable insurance solutions.
• Cross selling a range of NFU Mutual products across general insurance, financial services and risk management.
• Achieve annual sales targets.
• Maintain accurate client record keeping and documentation for your role.
• Support the sales team with administrative tasks such as data entry, report generation and policy documentation.
• Produce correspondence to required time frames and quality standards.
• Coordinate with underwriters to ensure timely processing of quotation referrals.
• Work within the Compliance Framework required by NFU Mutual and Financial Conduct Authority.
• Ensuring compliance in line with FCA Regulatory and NFU Mutual requirements.

About you

We are looking for a highly organised, self-motivated and enthusiastic individual who is a team player and ready for the challenge of being part of a busy team. Whilst previous insurance experience would be an advantage, commitment to learning and development is essential.

• Be a self-motivated and sales focused individual.
• Excellent time management and organisational skills.
• Be willing to learn and be enthusiastic.
• Charismatic and brilliant with people.
• Be able to problem solve, use own initiative and judgement.
• Be able to manage and prioritise workloads effectively.
• Be flexible, adaptable and open to new ideas.
• Demonstrate the core values as required by the Financial Conduct Authority.
• Strong IT skills and ideally experience using Microsoft CRM systems with an ability to adapt to new systems.
• A minimum of National 5 Grades including Maths and English (or equivalent).
• A valid UK driving licence. Whilst this role is internal, there may be occasions, for example training, when it would be helpful if you could visit our other office.

Our commitment to you:
A comprehensive training programme will be offered to the right person with a range of development opportunities available should you wish to progress your career.

Benefits:
• Competitive salary.
• 25 days holiday per annum, plus bank holidays, along with an additional day off for your birthday.
• Additional holiday entitlement for length of service.
• Up to 5 days buy/sell holiday trading scheme.
• Pension contribution.
• Life Insurance and Health Cash Plan with Health Shield.
• A supportive and friendly working environment.

Please apply in writing with CV and covering letter to:
Leona Jackson, Agent – 01835 822274
[e-mail]

Closing date for all applications:
Friday 20th June 2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.

Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.