Motor Insurance Team Lead – Hybrid, Growth & Service

GerrardWhite; Basildon; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Benefits package

Job summary

GerrardWhite is seeking a Motor Insurance Customer Care Team Leader in Rainham, Essex. This hybrid role requires four days in the office and one day from home weekly, leading the frontline Customer Care team and aligning with the Customer Care Manager, trainers and agents to maintain high service standards and meet SLAs.

The candidate will promote product benefits, support new business and renewal opportunities, and ensure processes stay compliant while cultivating a positive team culture.

Qualifications

• Motor insurance team leadership experience within a motor insurance customer care, service or contact centre environment.
• Hands-on sales or retention experience to spot business opportunities and drive targets.
• Proven ability to motivate, coach and inspire a frontline team.
• Strong interpersonal and written communication skills.
• Professionalism and integrity with confidentiality on sensitive matters.

Responsibilities

• Lead day-to-day operations of the frontline Customer Care team.
• Collaborate with the Customer Care Manager, trainers and agents to support and develop the team.
• Maintain high service standards and ensure SLAs are met across channels.
• Drive opportunities for new business and renewals through effective coaching and processes.
• Ensure FCA and GDPR compliance and maintain accurate records.

Skills

Team leadership

Sales & retention

Communication

Integrity & confidentiality

Empathy & coaching

Job description

GerrardWhite is seeking a Motor Insurance Customer Care Team Leader in Rainham, Essex. This hybrid role requires four days in the office and one day from home weekly, leading the frontline Customer Care team and aligning with the Customer Care Manager, trainers and agents to maintain high service standards and meet SLAs.

The candidate will promote product benefits, support new business and renewal opportunities, and ensure processes stay compliant while cultivating a positive team culture.