Motor Insurance Complaint Handlers

BDO LLP; United Kingdom; Remote; GBP 25,000 - 35,000; Part time

Job summary

A leading professional services firm in the UK is looking for an experienced individual to handle Motor Insurance Complaints. The role involves resolving complaints, managing a caseload, and ensuring targets are met. The ideal candidate will have at least 3 years of experience in motor insurance complaints, a confident phone manner, and strong judgment. This position is fully remote and offers flexible working arrangements.

Qualifications

• At least 3 years experience in Motor Insurance Complaints handling.
• Ability to manage cases efficiently and effectively.
• Proven capability to escalate issues appropriately.

Responsibilities

• Speak with customers by phone and manage each complaint to resolution.
• Gather facts and arrange payments as needed.
• Hit targets while managing your caseload.

Skills

Motor Insurance Complaints Handling

Confident Communication

Problem Solving

Job description

We re hiring experienced people to handle end to end Motor Insurance Complaints.

This role is fully remote.

What you ll do

• Speak with customers by phone and own each complaint to resolution
• Gather facts, review outcomes, and arrange payments where needed
• Manage your caseload to hit targets
• Escalate concerns promptly and clearly
• Self-allocate new cases and keep work moving.

What you ll bring

• Motor Insurance Complaints (at least 3 years experience)
• Confident phone manner and taking of clear, concise notes
• Strong judgement on when to escalate issues
• Proven end-to-end complaints handling with a proactive approach.

Role type: Casual worker basis

If this sounds like you, send your CV and a short note on your motor complaints experience.