Motor Enthusiast Underwriter

Suncorp Group; Newcastle upon Tyne; Hybrid; AUD 43,000 - 55,000; Full time

Job summary

Join Suncorp Group as a Motor Enthusiast Underwriter in Newcastle upon Tyne, where your passion for vehicles can shine while you provide exceptional customer service. With full-time and part-time options, receive comprehensive training and the chance to impact customers' lives positively. Take advantage of a hybrid working model, generous employee benefits, and a supportive team environment focused on making complex insurance needs simple.

Benefits

Comprehensive and paid 6-week training

Social club activities

Discounts on retail and insurance products

Flexible working and leave options

Qualifications

• Genuine interest in cars or motorbikes is essential.
• Ability to build rapport with customers and drive solutions.
• High interest in developing knowledge through innovative thinking.

Responsibilities

• Taking incoming calls from new and existing customers.
• Providing information to meet customers’ insurance needs.
• Ensuring customers' needs are met with clarity.

Skills

Customer service

Problem-solving

Communication

Motivation

Technical ability

Job description

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Client:

Suncorp Group

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

11200b1e4e24

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Are you passionate about cars or motorcycles paired with delivering exceptional customer service? Join Shannons Insurance in Newcastle and work with likeminded individuals.

We’re currently recruiting for specialists to join our team on Wednesday 31st July.

We have 10 permanent full-time and part-time shift options on offer. See below for more information.

As part of your role, you will undertake 7 weeks of full-time, in-office training at our Newcastle office to ensure you are set up for success!

What you’ll do

At Shannon’s it’s all about our customers and the positive impact we can make in their lives and communities. As a Motor Enthusiast Underwriter, you will be:

• Taking incoming calls from our new and existing customers
• Providing information and product knowledge to identify the right level of insurance protection to meet the customers’ requirements
• Strive to make the complex simple whilst ensuring the customers’ needs are met
• Share your passion for motoring and provide a unique service to ensure your customers can drive or ride forward with confidence, knowing they are covered by Shannons

What we can offer you

• $61,262 + super (based on full-time hours) + allowance on eligible shifts + performance-based incentives
• A laptop to perform your role
• Comprehensive (fully accredited) and paid 6-week underwriter training
• Recognition and rewards for the genuine impact you will be making
• Social club activities and events
• Discounts and offers on a range of retail stores as well as banking and insurance products
• A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
• A full list of employee benefits can be found here - Employee benefits | Suncorp Group

What you’ll bring

• A genuine interest in cars or motorbikes is essential
• Ability to build rapport with customers and drive solutions
• Ability to problem solve and make the complex simple for customers
• Demonstrated motivation to achieve and exceed targets
• High interest in developing your knowledge and generating ideas through innovative thinking
• High level of technical ability and navigating multiple systems

Shift Options

At Shannons, our contact centre operates from Monday to Friday between 8am and 7pm and Saturday to Sunday 9am to 5pm.

We are recruiting for the following part-time and full-time shift options:

• Shift 1 - Full Time: Monday to Friday - 37.5 hours per week - start window between 9am-11am
• Shift 2 - Part Time: Tues, Wed, Thurs, Fri, Sat – 30 hours per week – start window between 9am-12.30pm
• Shift 3 - Part Time: Tues, Wed, Thur, Fri - 22.5 hours per week - start window between 9am-11am

A start window means you will be on a roster to commence your shift anytime during these times. This will be a rotating roster, and you will be provided with these 4 weeks in advance.

Working From Home

In addition, Shannon’s offers a hybrid working model which allows you to find a balance between working from home and working from the office, while delivering your best work.

Please note, there is a 50/50 split between working from and working in the office.

You will be provided with a laptop; however, there are a few things you will require to work successfully from home such as:

• Home phone line or VOIP connection
• Internet connection
• Dual screens, mouse, and webcam
• Ergonomic setup with desk and chair in a quiet, private space
• Anti-virus software

Shannons is Australia’s leading insurance provider for motoring enthusiasts. We are also one of Australia’s leading motorcycle insurance providers and support more than 1,200 car and motorcycle enthusiasts’ events throughout Australia every year.

We are proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most.

If this sounds like the perfect role for you, apply today! For more information, please contact our delivery partners on 02 8223 9659.