Motor Claims In-house Engineer

AXA UK; Bolton; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

An insurance company in Bolton is seeking an In-house Engineer to provide technical expertise in the Motor Claims Department. Responsibilities include assessing vehicle damage, negotiating settlements, and maintaining relationships with suppliers. The ideal candidate will have experience in motor insurance claims and hold an Automotive Technician Accreditation. This role offers a competitive salary of up to £35,000 with additional benefits including a bonus and pension scheme.

Benefits

Competitive salary

Annual bonus

Contributory pension scheme

Life assurance

Private health cover

Annual leave of 25 days plus Bank Holidays

AXA employee discounts

Qualifications

• Proven experience in assessing damage to vehicles for Motor Insurance claims.
• Experience in auditing suppliers or internal engineering teams is ideal.
• Knowledge of agricultural equipment and commercial vehicles is desirable.
• Experience in damage estimating, repair cost negotiation, and vehicle valuations.
• Highly organized with a detail-oriented approach to problem-solving.

Responsibilities

• Review and negotiate settlement of motor vehicles.
• Audit and evaluate repairer performance and make recommendations.
• Maintain professional relationships with suppliers.
• Support the claims process for both insured and third-party.
• Ensure KPI's and SLA's are met in accordance with company values.

Skills

Damage assessment

Effective communication

Relationship management

Problem-solving

Education

Automotive Technician Accreditation (ATA)

Incorporated membership of IAEA

Tools

Audatex damage assessment system

CAP valuation software

Glass' Guide

Job description

Description

It's an exciting time to join the Motor Engineering department here at AXA. As an In-house Engineer, you'll be responsible for providing technical expertise to our Motor Claims Department, Brokers and Customers while successfully managing and controlling damage spend on Motor Insurance Claims.

You'll be instrumental to the team by undertaking remote vehicle inspections using the most appropriate methods such as written reports, data, and digital imaging, to ensure the accurate valuing of the motor vehicle claims. We see ourselves as one big team, where development and the sharing of knowledge is a top priority, so you'll be someone who thrives off working within a positive and diverse team.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

For applicants who do not live within a commutable distance from the Birmingham, Bolton or Haverhill office, we would be happy to consider Location Independent working.

What you'll be doing

• Reviewing and negotiating settlement of all motor vehicles, liaising directly with our customers.
• You'll be working to agreed timescales and business parameters, depending on the business needs.
• Audit and evaluate performance of repairer, making recommendations regarding repair quality, repair costs and customer service.
• Building and maintaining professional working relationships with a range of suppliers.
• Supporting all aspects of the business to assist in the claims process for both insured and third party in order expedite settlement and minimise cost.
• Ensuring all work is carried out within agreed KPI's and SLA's and in accordance with our company values.

What you'll bring

• Proven experience in assessing damage to all types of motor vehicles, preferably in relation to Motor Vehicle Insurance claims is essential.
• Ideally you will also have experience in auditing suppliers or internal engineering teams.
• Knowledge of Farm, Agricultural equipment and Commercial vehicles would be desirable.
• Experience in damage estimating, repair cost negotiation and vehicle valuations.
• Having an Automotive Technician Accreditation (ATA) for Vehicle Damage Assessment is an essential requirement.
• Incorporated membership of the Institute of Automotive Engineer Assessors (IAEA) would be desirable but not essential.
• Expert user of the Audatex damage assessment system, CAP valuation software and Glass' Guide.
• Developed communication and relationship management skills.
• Highly organised, detail oriented and creative approach to problem solving.
• As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £35,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.