Motor Claims Handler - Recovery Negotiator

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A digital insurance provider in Bexhill is seeking a Motor Claims Handler - Recovery Negotiator to manage non-fault claims. The role includes recovering costs from responsible parties and providing updates to stakeholders. Candidates should have strong customer service skills and attention to detail. This position allows for hybrid working, providing a balance of on-site and remote work.

Benefits

Flexible working

Competitive bonus scheme

Private medical insurance

Financial wellbeing support

Mental wellbeing programme

25 days annual leave + bank holidays

Qualifications

• Experience in handling non-fault claims preferred but not required.
• Strong written and verbal communication skills needed.
• Ability to manage stakeholder expectations and provide updates.

Responsibilities

• Manage a portfolio of non-fault claims after road traffic accidents.
• Interacts with policyholders and stakeholders to provide updates.
• Investigate claim liability and assess claims proactively.

Skills

Claims or recovery experience

Customer service skills

Attention to detail

Administrative skills

IT proficiency

Problem-solving ability

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

At Hastings Direct, storing your data securely is very important to us. Please see our Data Protection Statement and Job Application Terms & Conditions here for details on how your information will be stored.

Motor Claims Handler - Recovery Negotiator page is loaded

Motor Claims Handler - Recovery Negotiator

Apply locations Bexhill / Hybrid time type Full time posted on Posted 30+ Days Ago job requisition id 60011953

Motor Claims Handler- Recovery Negotiator

Location: Bexhill

Contract: Hybrid – Working up to 4 days from home

Hours: 37.5 Hours. Monday- Friday

Salary: Starting at £27,750 with opportunity for progression.

Start Date: 4th of August

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role Purpose:

Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers.

Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount.

As you progress through our competency frame levels, you will take on more responsibility, including handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more.

Job Details:

• Communicate effectivelywith policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.

• Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures.

• Manage claims proactivelyusing diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately.

• Investigate liabilityand make informed decisions on claim outcomes, including admissions or disputes.

• Handle challenging conversationsand complaints with professionalism and empathy, maintaining high service standards.

• Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.

Essential skills we would love you to have:

• Previous claims or recovery experienceis advantageous, but full training will be provided.

• Strong customer service skillswith a background in telephony-based roles.

• Excellent attention to detailand accurate data entry capabilities.

• Solid administrative skillswith a proactive and organized approach to work.

• Good IT proficiency, particularly in Microsoft Excel, Word, and Access.

• Proven problem-solving abilityand a track record of delivering results.

The interview process

Our interview process involves the below:

• Telephone interview

• Virtual Interview with hiring leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey.

Regrettably we are unable to offer sponsorship for this role - Delete if sponsorship is applicable

Benefits: in addition to a competitive salary you will also receive…

Flexible working –we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing –Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

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At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

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Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.8 million customers in the UK, employing over 3,400 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

Learn more about #LifeatHD

If you enjoyed the video and would like to learn more about #LifatHD, check out our colleague stories