Motor Claims Handler - Fixed Term Contract 12 Months

Travelers; Redhill; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance provider in Redhill is seeking an experienced Motor Claims Handler for a 12-month fixed-term contract. The role involves managing motor claims from initiation to resolution, ensuring efficiency and excellent customer service. Ideal candidates should have prior experience in motor claims handling and a strong focus on customer satisfaction. Hybrid working is available, combining office and remote work.

Qualifications

• Some insurance-related experience preferred.
• Technical knowledge to handle claims within authority.
• Familiarity with claims standards and practices.

Responsibilities

• Manage motor claims from start to finish.
• Investigate claims thoroughly and accurately.
• Negotiate and settle claims proactively.

Skills

Claims handling experience

Customer service excellence

Analytical thinking

Communication skills

Education

5 GCSEs including Maths and English

Job description

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. We have maintained our reputation as one of the best property casualty insurers for over 160 years. Join us to discover a culture rooted in innovation and collaboration, where you can love what you do and where you do it.

Job Category

Claim

Target Openings

1

What Is the Opportunity?

We are looking for an experienced Motor Claims Handler to join our Redhill office on a 12-month fixed-term contract. You will manage motor claims from start to finish, ensuring efficiency, fairness, and excellent customer service. Prior experience in motor claims handling and knowledge of relevant regulations are required.

Travelers Europe offers flexible hybrid working: three days in the office and two days remote, subject to company policy.

What Will You Do?

1. Analyze and apply policy coverage accurately to all assigned claims.
2. Investigate claims thoroughly.
3. Negotiate and settle claims proactively, reserving claims accurately.
4. Manage external vendors, monitor service quality and costs.
5. Authorize claim payments within authority limits.
6. Maintain accurate data records.
7. Build effective relationships internally and externally.
8. Support team members and participate in projects.
9. Communicate actions and insights with managers and colleagues.
10. Engage in training and development activities.
11. Perform other duties as assigned.

Our values include being committed, connected, creative, and energized, which drive our success and workplace culture.

What Will Our Ideal Candidate Have?

• Some insurance-related experience (paralegal, operations, broker, claims, etc.) preferred.
• Technical knowledge to handle claims within authority.
• Competent handling of claims following standards and practices.
• Intermediate communication and business skills.
• Ability to build relationships and work collaboratively.
• Flexibility and influence skills.
• Accountability and credibility.
• Analytical and strategic thinking.
• Strong customer focus.
• Sound judgment and decision-making skills.
• Teamwork ability.
• Working towards or possessing ACII or APA qualification.

What Is a Must Have?

• Minimum of 5 GCSEs including Maths and English or equivalent.

Employment Practices

Travelers is an equal opportunity employer, valuing diversity and inclusion.