Motor Claims Handler - (Channel Islands Risks)

Claims Consortium Group; Taunton; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team in handling motor insurance claims. This role offers a unique opportunity to develop your skills while working with a diverse caseload. You will be responsible for managing claims, providing exceptional service to clients, and collaborating with various stakeholders. With a focus on customer satisfaction and effective dispute resolution, this position promises to be both challenging and rewarding. If you are passionate about the insurance industry and eager to grow your expertise, this could be the perfect opportunity for you.

Qualifications

• Experience in handling motor claims, especially in the Channel Islands.
• Ability to manage claims leakage and identify fraudulent activity.

Responsibilities

• Handle a variety of motor claims and provide excellent customer service.
• Investigate and settle dispute claims effectively.
• Liaise with insurers and other stakeholders to ensure smooth claims processing.

Skills

Motor insurance claims handling

Customer service

Fraud identification

Dispute resolution

Education

Cert CII qualification

Job description

This brand-new role offers the perfect chance to showcase your expertise while expanding your knowledge in a unique market. As a key part of our team, you will take ownership of a varied caseload, handling motor insurance claims with independence and confidence.

Working closely with both internal and external stakeholders, you’ll play a crucial role in delivering exceptional service to our client. If you're looking for an opportunity to develop your skills within motor claims and gain exposure to Channel Islands risks, this is the perfect role for you!

Location: Can be based in either our Newcastle-under-Lyme, Northampton or Taunton office with a minimum of 3 days per week in the office.

Salary: Starting from £23,809.50pa (DOE)

Working Hours: Monday - Friday 9 am - 5.30 pm, 1 hour lunch break, 37.5 hours per week.

What you will be doing:

• Responsible for handling a variety of motor claims predominantly based in the Channel Islands. The claim types will vary from first party motor to third party motor and property damage claims.
• Confidently address dispute claims, where liability requires being established, using your initiative to investigate and settle.
• Provide excellent customer service to customers and the client.
• Liaise with other suppliers, insurers, accident management companies, etc.
• Identity recovery opportunities and process accordingly.
• Identify and refer potentially fraudulent activity.
• Regularly review all your claims with to ensure the claim journey progresses swiftly and smoothly, with interested parties kept updated.
• Positively handle complaints in line with guidelines.

What we need from you:

• Cert CII qualified or working towards is desirable
• Previous Insurance industry experience (Motor)
• Motor liability
• Previous customer service experience and experience with preventing and resolving complaints
• Ability to identify and know how to manage claims leakage
• Good understanding of Fraud and Recoveries processes

Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Claims Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.