Motor Claims Handler

Recruit Insure Ltd; Manchester; Hybrid; GBP 25,000 - 45,000; Full time

Job description

Recruit Ins are looking for a Global TPA Motor Handler within the UK TPA team for a global adjusting company. As a Motor Claims Handler, you will be responsible for processing and investigating insurance claims relating to customers' Motor policies. This will involve working with the policyholder, colleagues, and other professionals to ensure that the claim is valid. The role of a motor claims handler is predominantly to process a customer's insurance claim. You'll be involved in managing a claim from the start through to settlement, making important decisions on the claim, and checking for any potential fraudulent activity. You will be involved in the handling of Motor vehicle damage and injury claims and will need to have a good understanding of the sector and laws surrounding these. You'll be assisting with providing the customer any other services that may be required following an accident or incident.

Motor Claims Handler Job Role

• Handling of Motor claims from the start to the settlement.
• Managing a claim from start to finish through to settlement, conducting investigations with the client to enable correct liability decisions.
• Managing claims via the MOJ Portal, including key dates and how to manage a stage 2 and 3 pack.
• Managing claims via the OIC portal.
• Collecting relevant information and documentation in support of the claim and ensuring a record of this is kept updated within the system.
• Speaking to customers, third parties, lawyers, medical professionals, and other relevant parties and advising them on any issues that may arise.
• Understanding medical terms and being able to read and translate medical reports.
• Adjusting and negotiating hire payment packs.
• Liaising with adjusters, examiners, and investigators to evaluate the insurance claim.
• Investigating the claim to ensure it’s genuine.
• Working with risk analysts, brokers, underwriters, and other relevant parties to reach a settlement.
• Ensuring a fair settlement and good customer service for the client.
• Utilizing our IT system designed to help you manage your workload effectively.
• Providing your own phone and direct line, as well as access to relevant mailboxes.
• Previous experience with handling and investigating injury and motor claims and managing your own portfolio.
• Knowledge of how the MOJ and OIC portal works, the key dates involved, and how to manage stage 2 and 3 packs.
• Experience handling bodily injury claims and claims through to litigation.
• Knowledge on how to value an injury claim and what tools to use.
• Understanding how to utilize BHR and negotiate credit hire.
• Experience providing intervention and an awareness of the importance of relevant case laws.
• Experience reviewing AUDATEX reports and engineers reports.
• Strong phone and verbal communication skills along with active listening.
• Ability to multi-task, set priorities, and manage time effectively.
• Knowledge of Microsoft Office (Word, Outlook, Excel).
• Experience working alongside engineers to determine the level of damage caused.
• A good understanding of the legal system.

Home-based; however, must be able to travel to our Manchester and London offices for training, client meetings, etc. Monday - Friday 9am - 5pm. Access to private healthcare, Pension 8% company, 2% employee, Training and qualifications encouraged, Performance-based yearly bonuses.

Apply now, and if you have relevant experience, you will be contacted!