Motor Claims Handler

MPJ Recruitment Ltd; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A reputable law firm in Orpington is seeking an experienced Motor Claims Handler to manage non-fault motor claims from first notification to resolution. This role emphasizes assessing liability, handling documentation, and providing excellent customer service. The firm offers a supportive environment with hybrid working options and comprehensive training. Benefits include 33 days holiday, professional development, and a rewarding team culture.

Benefits

33 days holiday

Hybrid Working

Buy and Sell Holiday

Training and development

Retail discounts

Paid volunteer time

Additional day off for your birthday

Qualifications

• Proven experience in handling non-fault motor claims.
• Ability to assess liability and recover costs.
• Strong communication skills for liaising with third parties.

Responsibilities

• Manage a caseload of motor recovery claims from inception to settlement.
• Assess liability and determine recovery potential.
• Negotiate settlements according to industry standards.

Skills

Negotiation skills

Customer service

Attention to detail

Job description

Motor Claims Handler

Salary negotiable DOE

Orpington

9am to 5pm, Monday - Friday (35 hours, hybrid working)

MPJ Recruitment Ltd are proud to be supporting a reputable law firm based in Orpington who are currently searching for an experienced Claims Handler to join the team.

The business has been established for over 10 years and they invest heavily in the training and support of their existing staff. They're a small business employing roughly 50 staff at the moment but they expanding rapidly throughout 2025 and heading into 2026. Now is a great time to join and establish yourself within the business.

Claims Handler:

As a Claims Handler you will be responsible for managing and processing non-fault motor claims proactively whilst keeping the relevant parties updated. You will be handling the claims from first notification of the accident until resolution. This will include assessing liability of a motor accident, collating and reviewing evidence whilst using good negotiations skills.

Key Responsibilities

• Manage a caseload of motor recovery claims from inception to settlement.
• Assess liability and determine recovery potential based on accident circumstances and supporting documentation.
• Recover costs incurred by the client as a result of a non-fault accident, including vehicle repairs/total loss, replacement vehicle expenses, recovery and storage
• Evaluate claims in respect of quantum, liability and prospects of success
• Liaise with third-party insurers, solicitors, brokers, using a confident and professional telephone manner.
• Issue letters of claim and negotiate settlements in accordance with industry standards and legal protocols.
• Maintain accurate and up-to-date records on case management systems.
• Ensure clients are kept up to date with the progress of their claim.
• Ensure compliance with relevant legislation and internal policies.
• Provide excellent customer service and handle enquiries in a professional manner.

Benefits

• 33 days holiday (including bank holidays)
• Hybrid Working (after successful completion of training and your probationary period)
• Buy and Sell Holiday
• Training and development
• Access to our reward hub which includes retail discounts and health & wellbeing.
• Paid volunteer time to support our chosen charity.
• Additional day off for your birthday

Interested in knowing more?

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