Motor Claims Director, UK

Reserv; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

Reserv is seeking a Motor Claims Director to lead a team of experts in managing motor claims across various accounts. This role requires extensive insurance claims management experience, exceptional leadership skills, and a commitment to improving processes through technology. The ideal candidate will be a subject matter expert in motor claims, passionate about fostering a positive team environment, and dedicated to delivering top-notch service while leveraging data for effective decision-making.

Benefits

Generous health-insurance package

Pension plan with employer contributions

Competitive holiday/leave policy

Industry qualifications paid by us

Work from anywhere flexibility

Quality-of-life equipment provided

Qualifications

• 10+ years in insurance claims management, preferably motor.
• 8+ years of management experience, particularly remote team leadership.
• Strong integrity and attention to detail in claims management.

Responsibilities

• Lead and manage a team of claims professionals managing motor claims.
• Ensure quality and efficiency in claims handling across diverse accounts.
• Monitor and analyze claims data for process improvement.

Skills

Leadership

Claims Management

Analytical Skills

Communication

Problem Solving

Education

Chartered Institute Qualifications (DIP CII or equivalent)

Job description

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need leaders who can thrive in an evolving environment. If building a leading TPA and tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As a Motor Claims Director at Reserv, you will lead a team of claims professionals managing motor claims across diverse accounts. Your expertise in motor claims will drive operational effectiveness, utilizing technology and analytics to improve efficiencies and outcomes. You’ll play a vital role with the team, clients, and customers, ensuring high-quality standards and compliance with regulatory, internal, and contractual SLAs. This role requires exceptional leadership skills and a deep understanding of motor claims, ideally with experience managing complex portfolios of motor claims, including bodily injury, coverage, and litigation.

Who you are

• Highly motivated and growth-oriented.
• Subject matter expert with deep technical experience in motor claims, including bodily injury, litigation, and policy coverage.
• Tech-oriented and excited to build a tech-driven claims organization that delivers excellent service and drives efficiencies through the use of technology and analytics.
• Passionate about claims and committed to making a positive impact for your team and customers.
• Empathetic leader who builds strong relationships and supports the development of your team.
• Driven by urgency and results, without compromising the balance between speed and quality.
• Creative, with the ability to challenge assumptions and find innovative ways to leverage technology and team talent to solve problems.
• Curious, with a strong desire to understand the details and make informed decisions early.
• A problem solver who remains focused on the big picture while diving into the details when needed.
• Anti-status quo, acting on your ideas to improve processes and outcomes.
• An excellent communicator, comfortable with managing phone-based communications throughout the claims process.
• And did we mention, a sense of humor. Claims are hard enough as it is.

What we need

• Lead and manage a team of claims professionals handling motor claims across diverse accounts, ensuring quality, consistency, and efficiency.
• Consistently deliver on objectives, overcoming challenges to exceed operational and performance targets.
• Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement, and recovery, tailored to the motor claims sector.
• Monitor and analyze claims data to identify trends, patterns, and opportunities for process improvement specific to motor claims.
• Align team performance with client and customer expectations for the claims process.
• Serve as the primary escalation point for complex or disputed motor claims, offering strategic direction and resolution.
• Ensure the accuracy and adequacy of claim reserving practices across all motor claims.
• Develop and execute strategies to mitigate fraudulent claims and ensure compliance with legal, regulatory, and industry standards.
• Foster a positive, collaborative, and high-performance work environment, promoting teamwork and professional development.
• Take ownership of performance management, including attracting, hiring, retaining, and training high-performing claims professionals with expertise in motor claims.
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve escalated or high-complexity claims issues.
• Build and maintain strong relationships with external stakeholders, including policyholders, brokers, agents, and legal representatives.
• Prepare and present detailed claims reports, metrics, and analysis to clients, offering expert advice on claims trends, risk mitigation, and overall portfolio management.

Requirements

• Chartered Institute Qualifications, minimum of DIP CII or equivalent (we will consider those working towards it).
• 10+ years in insurance claims management experience, with a preference for motor, bodily injury, or general liability experience.
• 8+ years of management experience, with preference for experience managing remote teams.
• Comfortable with technology and capable of evolving claims systems and processes to drive better efficiencies and outcomes.
• Demonstrated commitment to quality, accuracy, and attention to detail in claims management.
• Strong integrity, ethics, and accountability in handling confidential and sensitive information.
• Generous health-insurance package.
• Pension plan with employer contributions.
• Competitive holiday/leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
• Industry qualifications paid by us (after a qualifying period).
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment. Technology should make your life easier, not harder!

Additionally, we will:

• Listen to your feedback to enhance and improve upon the long-standing challenges of the claims role.
• Work toward reducing and eliminating all the administrative work from the adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

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