Motor Claims Crime Prevention Consultant

Allianz Popular SL.; Leeds; Hybrid; GBP 29,000; Full time

Job summary

An established industry player is seeking a Motor Claims Crime Prevention Consultant to join their team in a hybrid role. This position focuses on preventing and investigating insurance fraud, collaborating with external bodies, and managing a case portfolio. The ideal candidate will have strong investigation skills and a proactive approach to customer service. With a commitment to diversity and inclusion, the company offers flexible working arrangements and a supportive environment for all employees. This is a fantastic opportunity to contribute to a leading insurance brand while developing your career.

Benefits

Flexible buy/sell holiday options

Annual performance related bonus

Contributory pension scheme

Discounts on insurance products

Qualifications

• Experience in managing fraud investigations and decision-making.
• Ability to conduct intelligence searches and evaluate data.

Responsibilities

• Prevent and investigate insurance claims fraud effectively.
• Engage with law enforcement and industry bodies for referrals.

Skills

Investigation Techniques

Fraud Detection

Communication Skills

Negotiation Skills

Data Protection Knowledge

Motor Claims Liability Understanding

Education

Relevant Experience in Insurance

Tools

Case Management System

Fraud Software Applications

Job description

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Role Description

Allianz have an exciting opportunity for a Motor Claims Crime Prevention Consultant to join the team based in either Leeds, Ipswich or Bournemouth.

The purpose of this role is to prevent, investigate and detect insurance claims fraud through the proactive management case portfolio’s, providing business referral support and working with external bodies such as the Insurance Fraud Bureau and other law enforcement agencies.

You will have responsibility for the decision making in respect of the retention of referrals from internal and external sources to the Claims Crime Prevention Teams, returning genuine claims urgently with constructive feedback.

This is a hybrid role.

Salary Information

Pay: Circa £29,000 per year.

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

• To compile mandatory intelligence searches and more advanced ad hoc searchers as required to aide decision whether to retain or return claim
• To engage with other departments support relationships and provide technical support
• Ability to carry out appropriate Intel searches to ascertain is the claim is genuine or potentially fraudulent. This involves working across all systems and databases and evaluation of this data.
• To have a basic understanding of the different types of fraud scenarios and determining appropriate investigations to resolve suspicions of fraudulent activity
• To effectively manage own development portfolio within individual authority or on referral where applicable, implementing a wide range of relevant investigative techniques including instruction of suppliers to maximise the identification and repudiation of fraud while minimising any adverse impact upon customer experience, financial spend and company reputation.
• Where a claim is deemed potentially fraudulent to capture and highlight relevant concerns and record this information accurately.
• To update and maintain the case management system database and any other fraud software applications as directed
• To identify potential linked and organised cases, as well as claims farming (KYO) refer these to a senior level.
• To identify and highlight specific fraud trends or companies to senior level
• To be responsible for complying with all internal, regulatory and statutory standards and controls, so that the requirements of the Group and regulatory bodies are met.
• Liaise with law enforcement and industry bodies on referral
• Negotiate effectively with Policyholders & Third Parties to conclude settlement if appropriate
• To manage litigation and ensure cases are progressed in a effective, timely and cost effective manner with approval and referral to mentor or senior
• To manage all complaints and to be responsible for maintaining contact with our customer through the complaint procedure, including keeping the complaints database up to date with support from senior level
• To manage their own self development and contribute to their 1-2-1’s, team discussions, and continuous improvement programmes
• Understanding of Motor Claims Liability
• To demonstrate a positive and proactive approach to the customer at all times during investigation keeping in line with TCF
• To understand and adherence to the Data Protection Act, including section 29 requests
• To be aware of and be able to demonstrate an understanding of claims and underwriting processes used across LV= Operations
• Experience of negotiating with solicitors.
• To have a basic understanding of principles of insurance, money laundering and POCA
• To have an awareness of personal injury claims, the MOJ/OIC process and required actions
• To have a basic understanding of investigation principles
• Understanding of Indemnity
• To have a basic knowledge of basic credit hire principles and fee structure
• To demonstrate good communication skills both over the telephone and face to face, at all levels
• To have a basic understanding of insurance case law relating to fraud

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Annual performance related bonus
• Contributory pension scheme
• A discount up to 50% on a range of insurance products including car, home and pet

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Diversity & Inclusion

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

For any inquiries or to submit your application, please contact: Daniel Leeming

We reserve the right to close the advert early if we reach enough applications.