Motor Claims Crime Prevention Consultant

Allianz UK; Bournemouth; Hybrid; GBP 30,000; Full time

Job summary

A leading insurance company in the UK is seeking a Claims Fraud Investigator to prevent and investigate insurance claims fraud. You'll manage case portfolios, conduct investigations, and work with law enforcement. The role offers a salary of circa £29,300 and includes hybrid working options along with a comprehensive benefits package.

Benefits

Flexible buy/sell holiday options

Annual performance-related bonus

Contributory pension scheme

Development days

Retail discounts

Volunteering days

Qualifications

• Understanding of motor claims liability, indemnity, and insurance case law related to fraud.
• Proactive customer approach aligned with Treating Customers Fairly (TCF) and strong communication skills.
• Knowledge of claims and underwriting processes, awareness of personal injury claims.

Responsibilities

• Compile intelligence searches and conduct investigations to assess claim authenticity.
• Engage with departments and liaise with law enforcement.
• Manage personal development and apply investigative techniques.
• Record and highlight concerns regarding fraudulent claims.
• Ensure compliance with internal, regulatory, and statutory standards.

Skills

Understanding of motor claims liability

Proactive customer approach

Knowledge of claims and underwriting processes

Experience negotiating with solicitors

Awareness of the Data Protection Act

Basic knowledge of credit hire principles

Job description

Role: Claims Fraud Investigator (Hybrid)

Location: Bournemouth, Leeds or Ipswich (on-site one day per month). The office in Ipswich will move to Chelmsford in 2026, so Chelmsford should be within reasonable commuting distance for applicants.

Overview

In this role, you’ll prevent, investigate, and detect insurance claims fraud by managing case portfolios, providing business referral support, and collaborating with external organizations like the Insurance Fraud Bureau and law enforcement agencies. You’ll also make key decisions on retaining referrals for the Claims Crime Prevention Teams, ensuring genuine claims are returned promptly with clear feedback.

Responsibilities

• Compile intelligence searches and conduct investigations to assess claim authenticity and identify potential fraud.
• Engage with departments, liaise with law enforcement, and collaborate with industry bodies for technical support and referrals.
• Manage personal development, apply investigative techniques, and ensure effective fraud detection while minimising customer impact.
• Record and highlight concerns regarding fraudulent claims, maintain case management systems, and ensure compliance with standards.
• Identify and report linked fraud cases, trends, and claims farming (KYO) to senior levels.
• Ensure compliance with internal, regulatory, and statutory standards and controls.
• Negotiate settlements with policyholders and third parties, and manage litigation cases effectively.
• Handle complaints and maintain communication through the complaint process, ensuring the database is updated.
• Contribute to continuous improvement through self-development, 1-2-1s, and team discussions.

Essential Skills

• Understanding of motor claims liability, indemnity, and insurance case law related to fraud.
• Proactive customer approach aligned with Treating Customers Fairly (TCF) and strong communication skills.
• Knowledge of claims and underwriting processes, with awareness of personal injury claims and the MOJ/OIC process.
• Experience negotiating with solicitors and understanding basic investigation principles.
• Awareness of the Data Protection Act, Section 29 requests, and insurance-related regulations (e.g., money laundering and POCA).
• Basic knowledge of credit hire principles, fee structure, and insurance fundamentals.

We support the government scheme “Access to Work”; please feel free to ask us about the scheme.

Salary Information

Pay: Circa £29,300 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

What We Will Offer You

Recognised and rewarded for a job well done, we offer flexible benefits you can choose from, plus flexible working options, global career opportunities across the Allianz Group, and career development and training. Benefits include:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance-related bonus
• Contributory pension scheme
• Development days
• Discounts on insurance products (up to 50%)
• Retail discounts
• Volunteering days

Our Ways of Working

We support hybrid work patterns and are signatories of the ABIs flexible working charter. We aim to balance customer needs with personal circumstances and business requirements to help you thrive and sustain work-life balance.

Integrity, Fairness, Inclusion & Trust

Allianz is an equal opportunity employer. We are committed to equal opportunities, gender equity, and balanced gender representation, with accreditations including EDGE, Women in Finance Charter, Disability Confident, Stonewall Diversity Champion, and others. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments.

We encourage applicants to advocate for their needs, including assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme for those meeting essential skills. Contact our Resourcing team to opt in or for assistance with your application (larger text, hard copies, or spoken applications).

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For inquiries or to submit your application, please contact: Deivydas Sakys

Closing date: 9 October 2025. We reserve the right to close the advert early if we reach enough applications.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Financial Services and Insurance

Join us – Let’s Care for Tomorrow.