Motor Claims Consultant

Buscojobs; Greater London; On-site; AUD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Motor Claims Consultant, where you'll play a vital role in enhancing safety through effective claims management. In this engaging position, you will handle various customer inquiries, ensuring legislative compliance while delivering outstanding service. With a focus on flexibility, you can work from home after training, enjoying a supportive environment that values your contributions. This is an exciting opportunity to be part of a leading insurance group, committed to making a positive impact in the community and providing you with a meaningful career path.

Benefits

Boosted superannuation with 13%

Up to 50% off personal insurance

5 myLeave days per year

Work from home flexibility

Certified Family Inclusive Workplace

Discounts on everyday items

Qualifications

• Experience in customer service roles such as sales, hospitality, or retail.
• Ability to use multiple systems and adapt to new technology.

Responsibilities

• Manage claims portfolios and ensure compliance with policies.
• Negotiate settlement options and provide exceptional customer service.

Skills

Customer Experience

Communication Skills

Tech-savvy

Rapport Building

Resilience

Complaint Resolution

Job description

Join to apply for the Motor Claims Consultant role at IAG

Make a difference as a Motor Claims Consultant. Join the largest general insurance group in Aotearoa New Zealand and Australia.

About the Role

As a Consultant, Motor Claims, you'll play a crucial role in making the world safer by managing claims portfolios in a professional and proactive manner. You'll ensure legislative requirements and policy directives are followed, contributing to IAG’s vision of making your world a safer place. You will effectively answer customer calls, manage the inception and management of claims, and resolve disputes.

You'll also discuss and negotiate settlement options with customers, ensuring every interaction delivers an exceptional customer experience. This is a Full-Time role with flexibility, and you can expect to handle a variety of claims and customer enquiries daily.

Successful candidates will work from offices based in Melbourne or Sydney with some flexibility to work from home after the training period. The starting date for these positions will be 7th April 2025 with your IAG journey commencing with a comprehensive, 12-week induction (fully paid). Please note full commitment to the training period is essential.

The working hours for this role will be between 8:30 am - 5 pm.

On Offer

• Boosted superannuation with 13% as standard
• Up to 50% off personal insurance, including home and motor insurance
• 5 myLeave days per year on top of annual leave
• Work from home and many more flexibility options with myFlex
• A certified Family Inclusive Workplace
• Discounts on everyday and special occasion items

About You

We’d love to hear from you if you have the following skills and experience:

• Previous customer experience, for example, sales, hospitality, retail, and/or others
• Tech-savvy and proven ability to confidently use multiple systems and platforms simultaneously, with the ability to adapt and operate new technology and computer systems
• Well-developed rapport building, active listening, and effective communication skills
• Demonstrate resilience in a high change and complex environment
• Expertise to effectively manage challenging customer conversations and resolve complaints
• Driven for results and high standards of work quality

About Us

For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

We’re part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We’re ready for you. Apply today!

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management, Customer Service, and General Business