MOT Tester/Technician

SeeMeHired; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An automotive service centre in Norwich seeks a Customer Care Specialist to deliver exceptional service and support customers during automotive servicing and repairs. The role requires a minimum of 2 years experience in automotive service and involves building long-term customer relationships. Applicants must hold a Level 3 qualification in Light Vehicle Maintenance and a full driving license.

Benefits

Company pension

Cycle to work scheme

Employee discount

Free parking

Life insurance

On-site parking

Referral programme

Bonus scheme

Performance bonus

Quarterly bonus

Qualifications

• Minimum 2 years experience in automotive service & MOT.
• Proficiency in clear communication with customers.

Responsibilities

• Deliver excellent customer care and build long-term relationships.
• Support automotive servicing and repairs with clear communication.
• Ensure transparent pricing and obtain customer authorization.

Skills

Customer relations skills

Clear communication

Automotive knowledge

Education

Level 3 Light Vehicle Maintenance & Repair

Full Driving Licence

Class 4/7 MOT licence

Job description

Overview

Our customers are at the heart of everything we do; we strive to exceed expectations with quality, value, convenience and exceptional levels of customer care. Your customer relations skills will be vital to delight customers while building long-term relationships based on trust and integrity. We are committed to providing quality service, transparent pricing and convenient solutions for our rapidly growing customer base.

Responsibilities

• Deliver excellent customer care and build long-term relationships based on trust and integrity.
• Support automotive servicing, MOTs and repairs with a focus on clear communication and customer-friendly explanations.
• Ensure pricing is transparent and obtain customer authorisation before any additional work is performed.
• Provide the best recommendations and advice to ensure vehicle safety and optimum running.
• Support the customer journey from arrival to back on the road quickly and safely through a 100% commitment to service.

Qualifications

• Automotive service & MOT: 2 years (minimum)
• Full Driving Licence
• Level 3 Light Vehicle Maintenance & Repair
• Class 4/7 MOT licence

About the company

In"N"Out Autocentres are experts in vehicle servicing, MOTs & repairs. Established in 2008, we now have 30 autocentres nationwide offering simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader. We are regularly audited by Which? and subject to their stringent criteria.

Benefits

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Bonus scheme
• Performance bonus
• Quarterly bonus