Mortuary Support Worker

NHS; Stoke-on-Trent; On-site; GBP 23,000 - 30,000; Full time

Job summary

A major healthcare provider in Stoke-on-Trent is seeking a Mortuary Support Worker to assist with the care of deceased patients. This role includes admitting and discharging deceased, weighing organs, and maintaining cleanliness in post mortem rooms. Ideal candidates should have basic education and experience in a healthcare setting, alongside strong communication and interpersonal skills. This is an opportunity to work in a supportive team environment, providing essential services to families during difficult times.

Qualifications

• Experience of working in a healthcare setting.
• Familiar with all forms of office equipment.
• Ability to communicate effectively with patients and relatives.

Responsibilities

• Admitting and discharging deceased.
• Weighing and recording organs.
• Washing and dressing deceased patients.

Skills

Communication skills

Attention to detail

Empathy

Word processing

Teamwork

Education

Basic standard of education including Maths and English

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

University Hospitals of North Midlands NHS Trust – Mortuary Support Worker role at Royal Stoke Hospital.

The closing date is 01 October 2025

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons

The University Hospital of North Midlands, Mid Cheshire and East Cheshire NHS Trusts are working collaboratively to form a Pathology network in line with a NHSI directive.

We have an excellent opportunity for a Mortuary Support Worker to join our friendly team at Royal Stoke Hospital.

Working with the Mortuary Manager you will have responsibility for delivering a full range of administration activities and support of the undertaking of all duties related to admission, identification and safe storage of deceased bodies for post mortem examination in accordance with the service procedures.

Main duties of the job

• Your role as a Mortuary Support Worker (MSW) is to work alongside trainee and qualified Mortuary Technologists as part of the mortuary department team to provide care to deceased patients.
• The types of duties include: admitting and discharging deceased, viewing deceased to relatives, weighing and recording organs weights, washing and dressing deceased patients, cleaning the post mortem rooms, monitoring deceased's condition.
• Acting with compassion you will put deceased patients at the centre of all you do.
• You will communicate effectively with the mortuary team.
• During winter months, November - March, you maybe required to work variable hours between 6am - 6pm Mon-Fri and some Saturdays.
• You will show courage by embracing new ways of working and doing the right thing by the people you care for, including speaking up when you have concerns.
• The post holder will be required to perform a range of routine and non-routine tasks within the mortuary, following Standard Operating Procedures (SOPs) including the Pathology Quality Policy to provide support to the mortuary manager in order to ensure a high quality service.
• To plan, organise and carry out own routine work in all sections of the Mortuary as required by the mortuary manager and the senior mortuary technologists.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

Please see see attached job description and personal specification for further information.

The post has a primary site of Royal Stoke Hospital and required to travel to County Hospital, Stafford and other sites in the NMCPS mortuary network.

Person Specification

Education and qualifications

• Basic standard of education including Maths and English
• Experience of working in a patient care setting or customer facing environment

Experience

• Experience of working in a healthcare setting
• Familiar with all forms of office equipment
• Experience of working as part of a team
• Broad range of IT skills including proficiency in use of Word, Excel and Outlook
• Previous patient or customer relations Experience
• Familiarity with Pathology IT systems
• Knowledge of medical terminology
• Familiarity with NHS and Trust policies and procedures

Skills and Knowledge

• Ability to communicate effectively, and demonstrate excellent communication skills: verbal, listening & written
• Be able to demonstrate an understanding of the concept of confidentiality
• Excellent communication and interpersonal skills (both written and oral)
• A high level of confidentiality, diplomacy and an empathetic manner when dealing with distressed relatives
• Able to use own initiative and work effectively as part of a small team and independently
• Must pay high attention to detail and accuracy
• Able to prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust