Mortgage Underwriter - Cardiff

TN United Kingdom; Cardiff; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in mortgage solutions is seeking a Manual Mortgage Underwriter. This role involves ensuring compliance with policies, delivering exceptional customer service, and supporting team development. With a hybrid working policy post-probation, this position offers a great opportunity for career advancement.

Qualifications

• Experience as a manual mortgage underwriter required.
• Current mortgage lending mandate is essential.

Responsibilities

• Assess and verify documentation against policy and criteria.
• Deliver first-class customer service and promote TCF principles.
• Mentor and support new team members.

Skills

Customer Service

Communication

Judgement

Education

Mortgage Lending Mandate

Tools

Microsoft Office

Job description

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Are you an experienced mortgage underwriter with a passion for delivering excellent customer service and upholding the highest standards of compliance? We're looking for a skilled professional to join our team and help us continue providing industry-leading mortgage solutions.

About the Role
As a Manual Mortgage Underwriter, you'll work to agreed objectives, service standards, and deliverables while ensuring all documentation complies with relevant policies and criteria. You'll handle queries professionally and accurately, deliver prompt written responses, and foster strong working relationships across the business.

• Assess and verify documentation against policy and criteria
• Resolve enquiries with initiative and professionalism
• Deliver first-class customer service and promote Treating the Customer Fairly (TCF) principles
• Suggest improvements to enhance service and efficiency
• Maintain compliance with internal and external credit, audit, and regulatory standards
• Mentor and support new team members
• Take ownership of personal learning and development
• Perform additional tasks as required by management

Key Skills & Experience

• Previous experience as a manual mortgage underwriter
• Currently holds a mortgage lending mandate
• Strong commercial and professional judgement
• Excellent written and verbal communication skills
• Confident in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Please note - the successful candidate must have manual mortgage underwriting experience and also be holding a current mortgage lending mandate.

For the first 3 months of employment (probationary period) it's 100% office-based (Fleet, Cardiff or Manchester - depending on the successful candidates' location), but our hybrid working policy kicks in following successful completion of probation, allowing up to 2 days WFH each week.

If you're ready to take the next step in your underwriting career and be part of a supportive, forward-thinking team, apply now and help us shape the future of mortgage services.