Mortgage Servicing Assistant - Wolverhampton

OSB; Wolverhampton; On-site; GBP 23,000; Full time

Job summary

An established industry player is seeking a detail-oriented mortgage servicing assistant to join their dynamic team. This role offers a fantastic opportunity to enter the mortgage industry, where you will manage a variety of mortgage administration tasks and inquiries. With a focus on providing excellent customer service, you will ensure that all tasks are handled promptly and accurately, contributing to the satisfaction of both external and internal customers. The supportive team environment will guide you in your role, making it an ideal position for someone eager to grow in the financial services sector. Enjoy a competitive salary, generous annual leave, and a comprehensive benefits package.

Benefits

Discretionary Annual Bonus

28 Days Annual Leave

Contributory Pension

Life Assurance

Private Medical Insurance

Maternity & Adoption Leave

Paternity Leave

Qualifications

• Detail-oriented individual with previous administration experience.
• Proficient in Microsoft Word and Excel for effective task management.

Responsibilities

• Provide high-quality customer service to maintain satisfaction.
• Process mortgage account tasks promptly to meet SLAs.
• Maintain standards for customer outcomes and quality measures.

Skills

Administration Experience

Microsoft Word

Microsoft Excel

Workload Management

Job description

About the team: The Mortgage Servicing team processes customer service-related tasks for the lending brands within OSB Group.

What you will be doing: As a mortgage servicing assistant, you will undertake a range of mortgage administration enquiries and tasks from customers, solicitors, intermediaries, and internal referrals, including those from the OSB back-office support team in India. This role is ideal for a detail-oriented individual seeking to enter the mortgage industry. Our supportive team will guide you through the processes and products, focusing on supporting our existing mortgage account holders.

Your responsibilities will include:

1. Providing high-quality customer service to external and internal customers to maintain satisfaction.
2. Ensuring all tasks and enquiries related to mortgage accounts are handled promptly to meet SLAs.
3. Taking responsibility for your work and supporting team members.
4. Maintaining standards for customer outcomes, service levels, and quality measures.
5. Processing documents with speed and accuracy to meet productivity and quality targets.

What’s in it for you? We offer a base salary of £23,000 and a benefits package including:

• Discretionary annual bonus of up to 12.5%
• 28 days annual leave plus bank holidays
• Contributory pension (8% employer, 5% employee)
• Life Assurance (4x salary) and Group Income Protection
• Private Medical Insurance and Medical Cash Plan
• Maternity & Adoption Leave with occupational pay
• Paternity Leave: 4 weeks paid within 8 weeks of childbirth

About us: OSB Group is a specialist mortgage lender and retail savings bank.

We value our people and strive to create a collaborative and engaging environment.

Do you have the skills? We are looking for talented individuals with:

• Previous administration experience, preferably in financial services
• Proficiency in Microsoft Word and Excel
• Ability to manage workloads effectively

Next steps: Interested? Apply now! Still considering?

Learn more about our recruitment process and hear from our team at OSB Careers. We are committed to a personalized, inclusive process. If you need adjustments or support, we’re here to help.

Diversity, Equity & Inclusion: We encourage applications from underrepresented backgrounds and value diverse perspectives. We are committed to creating an inclusive environment where everyone can thrive. We support the Women in Finance Charter and promote fairness and respect across all levels.

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